Melissa Heck
Cedar Park,TX
Summary
Experienced Physician Office Representative adept at providing administrative support in fast-paced office environments. Highly skilled in addressing changing needs, assisting colleagues, and ensuring organizational efficiency. Proficient in various software applications, filing systems, and office equipment. Committed to handling confidential tasks safely and professionally. Ready to contribute my expertise to your office.
Overview
17
17
years of professional experience
Work History
Asst Office Operations
Dell Children's Medical Center-Ascension
Austin, TX
11.2022 - Current
- Greeted patients and visitors, checked patients in and out, and obtained necessary documentation. Verified and entered demographic information.
- Obtained and verified insurance authorizations/precertification. Completed medical record release requests and scheduled/confirmed patient appointments.
- Entered, reviewed and submitted charges for patient procedures and services daily. Collected co-payments and reconciled all daily reports and deposits for accuracy.
- Provided general office and clerical support to the assigned area.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
Physician Office Representative
Poole Pediatrics
Richardson
11.2015 - 01.2019
- Welcomed patients, pharmaceutical reps, and other visitors to the doctor's office.
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
- Issued intake and new patient forms, office policies, and legally required documents.
- Submitted claims electronically to insurance carriers following established guidelines.
- Kept updated knowledge of medical terminology.
- Sent out invoices to collect payments on aged accounts and followed up before referring to collections.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
Payment Posting Specialist
Pinnacle Anesthesia
Dallas
02.2009 - 05.2015
- Processed and posted insurance and patient payments received daily via ACH/EFT, checks, and credit cards, including contracted and non-contracted insurance carriers.
- Followed payer protocols and posting guidelines relating to payer fee schedules and contracts.
- Processed balancing reports to ensure accurate posting.
- Met monthly closing deadlines.
Physician Office Representative
Forest Hills Pediatrics
Dallas
01.2008 - 02.2009
- Greeted patients and visitors in a professional manner.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled appointments for patients and communicated appointment reminders to them.
- Assisted with billing inquiries from patients or insurance companies regarding services rendered at the office.
- Verified insurance coverage through phone calls or online resources when necessary.
- Processed insurance claims and paperwork.
- Processed electronic payments from insurance companies, patients and other sources.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Garland Christian Academy
Garland05.1998
Skills
- Attention to Detail
- Computer Skills
- Medical Terminology
- Positive Attitude
- Medical Records Management
- Insurance Billing
- HIPAA Compliance
- Front office operations
- Appointment Scheduling
- Problem-Solving
- Multitasking and Organization
- Phone and Email Etiquette
Timeline
Asst Office Operations
Dell Children's Medical Center-Ascension
11.2022 - Current
Physician Office Representative
Poole Pediatrics
11.2015 - 01.2019
Payment Posting Specialist
Pinnacle Anesthesia
02.2009 - 05.2015
Physician Office Representative
Forest Hills Pediatrics
01.2008 - 02.2009
High School Diploma -
Garland Christian Academy
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