Melissa Hedgecock
Killington,VT
Overview
17
17
years of professional experience
Work History
Credit Team Supervisor
Banner University Medical Group
01.2018 - Current
Systems/Operational Educator- Trainer
Banner University Medical Group
01.2016 - 01.2018
Credit Team Senior
Banner University Medical Group
01.2016 - 01.2016
Medical Billing and A/R Specialist
Eye Associates of Tucson/Catalina Surgery
01.2015 - 01.2016
Education Biller and A/R
VisionQuest LTD
01.2012 - 01.2015
Medical Billing and A/R Specialist
Old Pueblo Practice Management
01.2009 - 01.2012
Account Receivables Specialist
Ecolab Vehicle Care Division
01.2007 - 01.2009
Education
Marysville High School
01.1985
Pima Medical Institute
01.1995
Accredited Schools
Custom
- Have accurately applied over a million dollars to individual accounts in the course of a workday.
- Have worked Credits in both a Credit department and as part of routine A/R Follow-up
- Helped with implementing a new process for process reviewing and processing account credits according to contracts.
- Effective follow up of accounts ensuring prompt payment.
- Able to work effectively with teams and leaders from other departments in order assure a successful outcome to various projects.
- Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
- Competent using software including: Epic, Cerner, MS4, NextGen, RCM Club Management Software, MAS 90 Modular Accounting Software, Fox Pro, Super Payment Navigator, Mainframe Software, Fox Pro Accounting Software, Word, Excel, PowerPoint, Outlook, and the Internet.
Custom
- Managed Accounts Receivable and Data Entry staff, provided training to ensure consistent quality, while addressing employee concerns. Improvements in workplace environment reduced staff turnover by 43%.
- Effectively managed teams as large as 20 individuals, as well as overseeing the managing of over 500 individuals as an office manager.
- Boosted team productivity by approximately 25%. Encouraged high moral, coached new software programs and maintained a resolution-oriented group.
- Launched a more efficient Credit Card Processing software program and trained Sales staff and Accounting staff on its uses pertaining to their departments.
- Implemented written policy procedures and measures to create and increase efficiency and accuracy for multiple systems.
- Am able to successfully train individuals and large groups on multiple systems
- Streamlined system for preparing Bank Deposits and Bank Reconciliations, reducing the delay in depositing by 4 days while increasing interest earnings.
Custom
Michele Strickland, Sr Billing Manager, TMC1, Tucson, AZ, 520-235-2163, Raul Hernandez, Sr Manager Customer Service/Self Pay Team, Banner Medical, Tucson, AZ, 520-576-6417, Michelle Hartsell, Veterans Administration, San Diego, CA, 520-272-0829, Lisa Rogers, Tucson Medical Center, Tucson, AZ, 520-289-324, Teresa Seneff-Carr, Camp Lowell Surgery Center, Tucson, AZ, 520-591-9287
Timeline
Credit Team Supervisor
Banner University Medical Group
01.2018 - Current
Systems/Operational Educator- Trainer
Banner University Medical Group
01.2016 - 01.2018
Credit Team Senior
Banner University Medical Group
01.2016 - 01.2016
Medical Billing and A/R Specialist
Eye Associates of Tucson/Catalina Surgery
01.2015 - 01.2016
Education Biller and A/R
VisionQuest LTD
01.2012 - 01.2015
Medical Billing and A/R Specialist
Old Pueblo Practice Management
01.2009 - 01.2012
Account Receivables Specialist
Ecolab Vehicle Care Division
01.2007 - 01.2009
Marysville High School
Pima Medical Institute
Accredited Schools
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