Melissa Hedrick

Crew Associate

McDonald's Restaurant

10.2024 - Current

Provided exceptional customer service, ensuring a positive dining experience for all guests.
Operated kitchen equipment and maintained cleanliness to meet health and safety standards.
Collaborated with team members to prepare food items efficiently during peak hours.
Assisted in training new crew members on operational procedures and customer interaction techniques.
Managed cash register operations, processing transactions accurately and efficiently.
Engaged with customers to resolve inquiries and enhance overall satisfaction levels.
Supported promotional activities by effectively communicating menu specials to customers.
Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Demonstrated strong problem-solving skills when faced with unexpected challenges or disruptions in daily operations.
Handled cash transactions accurately and efficiently, promoting trust between customers and the establishment.
Contributed to promotional activities by engaging with customers about ongoing offers, leading to increased sales revenue.
Maintained cleanliness of the dining area, ensuring a pleasant experience for customers.
Trained new crew associates, facilitating their smooth integration into the team and fostering a supportive work environment.
Consistently met or exceeded sales goals through upselling techniques and effective communication with customers.
Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
Promoted a positive and inclusive work environment by fostering open communication among team members and valuing diverse perspectives.
Followed food safety guidelines diligently to ensure the well-being of customers.
Collaborated with managers on special projects or initiatives aimed at improving overall operations within the store setting.
Assisted team members for seamless operation, resulting in increased productivity and positive work atmosphere.
Worked front counter, drive-thru and other areas.
Collaborated with team members to complete orders.
Took orders, prepared meals, and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked well with teammates and accepted coaching from management team.
Cleaned and maintained all areas of restaurant to promote clean image.
Assisted other team members to achieve goals.
Trained new team members on procedures, customer service, and sales techniques.
Became familiar with products to answer questions and make suggestions.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Stocked shelves to organize aisles in assigned department.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Documented customer orders and conveyed special requests to kitchen staff.
Brewed coffee and tea and changed out drink station syrups.
Completed milkshakes and ice cream desserts for customers.
Reconciled receipt totals, cash and credit payments to address shortages.
Backed up servers by setting up trays and completing some food deliveries.