Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA HEHMAN

Florence,KY

Summary

I have a Bias for Action to get to solutions sooner-and to take every possible moment before the action to get the most out of it. I Deep Dive situations and meet with my mangers often to improve our shift to be successful. I continue to Think Big by thinking outside of my current role to find solutions that cannot only help my shift but others. I believe in Developing and Hiring the best by taking on new AA's and working with them in their new roles. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

L5

Amazon
Erlanger, KY
10.2023 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

PROCESS ASSISTANT

AMAZON.COM
01.2015 - Current
  • Plane Side Agent (PSA), Ground Safety Coordinator (GSC), On the Job Trainer (OJT), Sable Load Planner, DGT
  • KCVG 2DA and 1DA Launch Team as PSA/PA
  • Took Ownership of Candyland, pre-shift team staffing plans to create diverse teams with critical roles
  • Trained the Best by mentoring Tier 1 associates to pursue ambassador roles, successful cross-trained Tier 1 employees in critical roles, mentored 7 Tier 1 associates from team to pursue PSA role
  • OJT (On the Job Training) training new PSA's per carrier standards, have trained more than 20 PA's
  • Directly managed team of 10+ employees in daily operations
  • TTT/Ambassador for KCVG ramp
  • Onboarding PA for 7 incoming L4 & L5 managers
  • Stretch role as AM for 1DA.

L4 Ramp AM

Amazon
Erlanger, KY
11.2022 - 10.2023
  • Followed all safety procedures when operating ground support equipment or handling hazardous materials.
  • Performed daily ramp safety checks and inspections.
  • Adhered strictly to company policies regarding security clearance regulations for access into secure areas.
  • Maintained cleanliness of work area including ramps and hangars by sweeping up debris and disposing of waste properly.
  • Responded promptly to any emergency situations that arose on the ramp area.
  • Participated in team meetings to discuss performance, safety, and operational improvements.

AMAZON AIR
KHUB
09.2019 - 06.2021

MANGER

SILVER GROVE DARI BAR
03.2014 - 09.2019
  • Perform managerial duties that include daily scheduling, maintaining and ordering inventory, cook, cash register, customer service, and handling business revenue.

AMAZON IXD
CVG3
03.2018 - 06.2019

AMAZON FULFILLMENT
CVG2
09.2017 - 03.2018

AMAZON FULFILLMENT
CVG1
09.2015 - 02.2016

Education

ORGANIZATIONAL LEADERSHIP B.A. -

NORTHERN KENTUCKY UNIVERSITY
12.2024

Skills

  • Leadership
  • Problem Solving
  • Training and Development
  • Customer Service
  • Highly Trainable
  • Train the Trainer
  • Organizational Skills
  • Team Management
  • Problem-Solving
  • Critical Thinking
  • Active Listening

Timeline

L5

Amazon
10.2023 - Current

L4 Ramp AM

Amazon
11.2022 - 10.2023

AMAZON AIR
09.2019 - 06.2021

AMAZON IXD
03.2018 - 06.2019

AMAZON FULFILLMENT
09.2017 - 03.2018

AMAZON FULFILLMENT
09.2015 - 02.2016

PROCESS ASSISTANT

AMAZON.COM
01.2015 - Current

MANGER

SILVER GROVE DARI BAR
03.2014 - 09.2019

ORGANIZATIONAL LEADERSHIP B.A. -

NORTHERN KENTUCKY UNIVERSITY
MELISSA HEHMAN