Summary
Overview
Work History
Education
Skills
Websites
Timeline
51
Melissa Heiden

Melissa Heiden

Guilford,VT

Summary

Proven Professional with substantial years of experience in Higher Education: Admissions, University Relations, Human Resources, Private Boarding School: Switchboard, Administrative Assistant, Public School: Receptionist, Office Assistant, and other Administrative fields.

Overview

15
15
years of professional experience

Work History

Administrative Coordinator

Hampshire College
08.2023 - Current
  • Oversee operations for Tennis and Pickleball clubs, including processing membership payments and contract fees using a POS system.
  • Develop and execute marketing campaigns to promote programs within the Outdoor Programs, Recreation, and Athletics Department.
  • Provide graphic design services to support department initiatives.
  • Manage social media accounts and maintain website content.
  • Assist a team of six professionals, including the Associate Director, Athletic Director, program instructors, Tennis Pro, and Club Manager.
  • Process and manage credit card statements for the department.
  • Coordinate vendor contracts and payments.
  • Maintain the event calendar for Tennis, Pickleball, College Tennis teams, USTA matches, and private events.

Co-Owner/Per Diem

Outer Limits Health Club
07.2018 - Current
  • Responsible for assisting with membership sales, promotions, facility maintenance, and ensuring that the gym runs efficiently and complies with gym policies and procedures.
  • Managing the front desk and day-to-day operations
  • Providing gym tours: give an overview of membership benefits & programs
  • Operate a cash drawer and credit card POS
  • Provide onboarding and training to new staff.
  • Serve as the gym Graphic Designer in Social Media: Facebook & Instagram, Marketing, Website Design, and maintenance.

Receptionist/Office Assistant

Windham Northeast Supervisory Union
09.2022 - 06.2023
  • Maintain employee records, personnel files, and state-mandated training and records
  • Maintain Vermont State Teachers Retirement Systems and Vermont Municipal Employee Retirement Systems bi-weekly and fiscal year reporting.
  • Managed Billing and Reconciliation of all Insurance providers
  • Human Resources Manager in day-to-day operations, business processes, database management, and onboarding.
  • Administrative Assistant to the Superintendent: helped manage and safeguard contracts.
  • Transportation Supervisor by assisting with transportation Google Calendar for all school buses.
  • Director of Finance: payroll review, direct deposit set-up, onboarding paperwork, W-4 and I-9 processing
  • Marketing and Community Relations Specialist: worked collaboratively to ensure that all staff photos and information were up to date and provided art and design services by updating our websites.
  • Director of Innovation and Instruction: on the creation and management of professional development certificates
  • Business Office: with the Implementation of School ERP Pro, our Tyler Content Manager (TCM)

Human Resources Operations Coordinator

Smith College
08.2021 - 09.2022
  • Support all time off functionality in Workday and assist the HCM leads on best practices, issues, and enhancements.
  • Served as the primary resource for entering all employment data in the college enterprise system and ensuring accuracy.
  • Act as the liaison for the Dean of the Faculty’s office and the School for Social Work for faculty employment matters.
  • Lead coordination with Payroll to ensure the smooth flow of information and processing between the HR & Payroll offices.
  • Director of HR Operations: day-to-day operations, business processes & database management
  • Director of Total Rewards & Benefits: ensure employee benefits packages and compensation were reported accurately
  • Director of HR Consulting Practices: provide support to the HR Partners by position management, calculating time off balances & compensation transactions
  • Director of Talent Acquisitions: Support the Recruiting Team with new hire onboarding and position management
  • Provide direct employee support to other college departments, such as the athletic Department, Union Services, Campus Safety, Dining Services, Housekeeping, Health Services, Firefighters, Electricians, and Carpenters.

Switchboard/Administrative Assistant

Eaglebrook School
08.2018 - 08.2021
  • Work collaboratively to support various campus offices, including Admissions, Placement, Development, Health Services, Safety and security, Special Events, and the Headmaster’s office.
  • Supported administrative tasks for switchboard operations, Athletics, Curriculum, and Dean of Student Life offices
  • Provided administrative support for over 75 faculty members and 250 students
  • Dean of Student Life: Scheduling & Day-to-Day Operations
  • Athletic Director: Daily Planning and Logistics
  • Dean of Faculty: New Faculty, Planning & Projects
  • Curriculum Office: Schedules, Academic Events, and Database Management
  • Health Services: Student Support and COVID-19 protocol and testing

University Relations Assistant

SIT Study Abroad- University Relations
09.2017 - 06.2018
  • Assisted University Relations Managers with records and processes
  • Managed packaging and delivery of marketing materials for study abroad fairs and events
  • Liaised with external vendors and processed payment requests
  • Supported Director and Associate Director with administrative tasks and data entry

Admissions Assistant

SIT Study Abroad- University Relations
04.2015 - 09.2017
  • Supported Assistant Director of Admissions and worked with various departments to enhance enrollment management
  • Managed prospective student data using Ellucian’s Colleague and Salesforce-CRM
  • Assisted Admissions Counselors in case management and student experience development

Administrative Assistant

SIT Study Abroad- University Relations
12.2010 - 04.2015
  • Supported Director of Admissions and 6 Admissions Counselors with application processing and dossier maintenance
  • Assisted with reception, document management, and data entry
  • Aided Financial Aid & Scholarship Coordinator with data entry of financial documents

Education

Some College (No Degree) - Art/Graphic Design

Greenfield Community College
Greenfield, MA

High School Diploma -

Frontier Regional High School
South Deerfield, MA
05.1994

Skills

  • Proficient in a wide variety of Technology: Microsoft Suite, Google Suite Apps, Adobe Acrobat, Filemaker and other database management software, and web-based cloud programs; comfortable with multiple internet browsers
  • Highly proficient in Workday: HCM, Blackbaud: SIS, and Microsoft Dynamics CRM; excited to learn additional software as needed and willing to coordinate and implement technical support solutions

Timeline

Administrative Coordinator

Hampshire College
08.2023 - Current

Receptionist/Office Assistant

Windham Northeast Supervisory Union
09.2022 - 06.2023

Human Resources Operations Coordinator

Smith College
08.2021 - 09.2022

Switchboard/Administrative Assistant

Eaglebrook School
08.2018 - 08.2021

Co-Owner/Per Diem

Outer Limits Health Club
07.2018 - Current

University Relations Assistant

SIT Study Abroad- University Relations
09.2017 - 06.2018

Admissions Assistant

SIT Study Abroad- University Relations
04.2015 - 09.2017

Administrative Assistant

SIT Study Abroad- University Relations
12.2010 - 04.2015

Some College (No Degree) - Art/Graphic Design

Greenfield Community College

High School Diploma -

Frontier Regional High School

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