Melissa Hempstead
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Excel Therapy of NJ Corp
04.2022 - Current
- Manage budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Establish workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Develop standard operating procedures for all administrative employees
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Oversee quality control and productivity rates to increase revenue and production times
- Coach new hires on company processes while managing employees to achieve maximum production
- Evaluate employee records and productivity to complete employee evaluations
- Maintain and supervise office operations
- Communicate with clients
- Maintain office efficiency by organizing operations and procedures.
- Maintain computer and physical filing systems.
- Create, maintain and updated filing systems for paper and electronic documents.
Development Associate/Auxiliary Liaison- Foundation Office
RWJ Barnabas Health- Community Medical Center
04.2018 - 01.2022
- Serves as front line point of contact for department
- Serves as front line office management, supporting VP and Director of Development in day to day work and special projects, and other administrative tasks and assignments as needed (IT request, maintaining office supplies, processing invoices, credit card reconciliation)
- Manage Department calendars
- Works closely with the VP and Director in setting up and maintaining the Foundation budget
- Prepares financial updates for executive leadership and board
- Works with the finance team as needed to prepare new funds, facilitate fund transfers to hospital
- Work with hospital on fund disbursements
- Manages Raiser's Edge database including reports, queries, and financial information and assists other Raiser's Edge users with any technical issues or concerns
- Manage all departmental mailings (including event invitations, special letter, and pledge reminders); work with central gift processing to procure accurate mailing lists and ensure appropriate data entry
- Provides support for Foundation and Auxiliary special events and sales including generating mailing lists, attending Committee meetings, preparing raffle applications and reports and tracking revenue and expenses
- Prepares monthly, quarterly and yearly financial reports for County, State and Federal grants
- Prepares all materials for quarterly Board meetings and Executive committee meetings including meeting notices, Board packets and presentations
- Attends and takes minutes at Board meetings.
- Created fundraising materials utilized on social media and websites and sent out in mass mailings.
- Completed projects in alignment with target deadlines and financial objectives.
- Attended events to develop professional network of potential donors.
Unit Secretary/Wound Care Unit
RWJ Barnabas Health- Community Medical Center
07.2017 - 04.2018
- Call doctors in on consults for new/existing patients
- Round on patients and assist with their needs
- Perform various receptionist duties, and maintain an organized nurse's station
- Handle all incoming calls to the wound care department
- Responsible for the maintenance and archiving of all patient charts that are admitted to the department
- Assist and support Assistant Director of Nursing & Charge Nurse
- Greet family members and visitors.
Administrative Support Associate/Quality Management
North Shore - LIJ/Northwell Health
02.2016 - 06.2017
- Assist and support the director and assistant director of the quality management department
- Interact with executives, directors, and managers for weekly patient safety rounds
- Effectively manage executive director and assistant director of quality management's calendar
- Compile statistical data for reports
- Complete monthly report and records for the quality management department
- Meet with department heads on a bi-annual basis to ensure that all physicians in each department have an ongoing professional practice evaluation, based on system policies
- Meet with department heads for all new physicians after they have completed six months of employment to obtain focused professional practice evaluation, based on system policies
- Managed all physician files to assure they are up to date and in good standing
- Coordinated all meetings and conference calls.
Unit Secretary/Brain Injury Unit
North Shore - LIJ/Northwell Health
03.2001 - 02.2016
- Assisted and supported the Nurse Manager and Assistant Nurse Managers of the Brain Injury/Rehab Units
- Transcribed all physician orders
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Trained all new USA hires, and designed my own orientation packet to ensure that each new hire had a well-rounded and organized orientation
- Verified patient information in the computer to ensure that all information was up to date and accurate
- Developed and created my own filing system to accelerate paperwork processing.
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
Agricultural Business -
SUNY Cobleskill
01.1998
Greenville Jr. Sr. High School
01.1996
Skills
- Microsoft Office (word, PowerPoint, access, excel)
- Proficient with EHR Systems and software applications
- Excellent written, oral and communication skills
- Working knowledge of Invision, Staples Advantage, PeopleSoft
- Verge, Krasnoff, PageCenterX, Sunrise, ECHO, Premier, Chrome River
- Multi-Departmental Operation Management
- Team Player
- Customer Oriented
- Self-Motivated
- Scheduling
- Leadership
- Cerner
- 3M
- E-Systems
- Raiser Edge
- NXT
- Blackbaud
- Workfront
- CIBSA
- SAMS
- WebPT
- TheraBill
- Fusion
- Poise and discretion to work closely with all levels of hospital employees as well as Trustees, physicians and major donors
- High energy and enthusiastic
- Detail-oriented and highly organized
- Political savvy, tact, sensitivity, mature judgment; ability to work successfully in a complex institutional environment
- Inventory Control
- Operations Management
- Compliance Monitoring
- Supply Management
- Expense Reporting
- Staff Hiring
- Office Management
- Workforce Management
- Employee Supervision
- Team Supervision
- Administrative Support
- Customer Service
- Policy Development
- Staff Management
- Bookkeeping
- Data Entry
- Billing
- Workflow Optimization
- Customer Relations
- Policy Implementation
- Report Preparation
- Credit and Collections
- Organizational Skills
- Budgetary Planning
- Workflow Planning
- Event Coordination
- Report Writing
- Training and Coaching
- Account Reconciliation
- Database Administration
- Mail Handling
- Scheduling and Calendar Management
- Policy and Procedure Modification
- Regulatory Compliance
- Excellent Multi-Tasking Ability
- Financial Reporting
- Technical Support
- Performance Improvement
- Project Management
- Administrative Oversight
- Budget Administration
- Team Bonding
- Office Administration
- Financial Accounting
- Documentation and Control
- Contract Negotiations
- Clear Oral/Written Communication
- Clerical Support
- Travel Coordination
- Staff Training
- Strategic Planning
- Financial Tracking
- Conflict Management
- Relationship Building
Timeline
Office Manager
Excel Therapy of NJ Corp
04.2022 - Current
Development Associate/Auxiliary Liaison- Foundation Office
RWJ Barnabas Health- Community Medical Center
04.2018 - 01.2022
Unit Secretary/Wound Care Unit
RWJ Barnabas Health- Community Medical Center
07.2017 - 04.2018
Administrative Support Associate/Quality Management
North Shore - LIJ/Northwell Health
02.2016 - 06.2017
Unit Secretary/Brain Injury Unit
North Shore - LIJ/Northwell Health
03.2001 - 02.2016
Agricultural Business -
SUNY Cobleskill
Greenville Jr. Sr. High School
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