Melissa Hendricks
Newalla,OK
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
District Manager
Dollar General
12.2022 - Current
- Supervised 18 store locations to enforce high-quality standards of operation.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
District Training Store Manager
Dollar General
02.2017 - 12.2022
- Enhanced employee performance by developing and implementing comprehensive training programs for district stores.
- Increased store efficiency by conducting regular evaluations and providing constructive feedback to staff members.
- Streamlined operations by collaborating with store managers to establish best practices and standard operating procedures.
- Improved customer satisfaction by ensuring all employees received consistent, high-quality training on products and services.
- Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
Store Manager
Dollar General
03.2012 - 02.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Recruited, hired, and trained personnel.
Assistant Store Manager
Dollar General
12.2006 - 03.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High School Diploma -
OKC Adult Learning Center
OKC, OKSkills
- Business Development
- Market Research
- Workforce Development
- Operations Oversight
- Multi-Unit Management
- Human Resource Management
- Financial Management
- Leadership Development
- Compliance Monitoring
- Strategic Planning
- Team Development
- Information Analysis
Accomplishments
Top 5% Overall Stores 2019 - 2022
Top 10% Overall Stores 2017 - 2019
Top 5% Overall Stores 2014 - 2017
Timeline
District Manager
Dollar General
12.2022 - Current
District Training Store Manager
Dollar General
02.2017 - 12.2022
Store Manager
Dollar General
03.2012 - 02.2017
Assistant Store Manager
Dollar General
12.2006 - 03.2012
High School Diploma -
OKC Adult Learning Center
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