Summary
Work History
Skills
Timeline
GeneralManager

Melissa Henley

White Hall,AR

Summary

Dynamic professional with proven expertise in customer service and strong multitasking, honed at Toasted Yolk and other leading establishments. Excelled in enhancing customer satisfaction and streamlining operations, showcasing a team player attitude and reliability. Skilled in managing high-volume environments and improving service delivery, achieving significant achievements in hospitality and management roles.

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Work History

Bartender

Toasted Yolk
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Head Server

Lucky Cafe
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Manager

Apex Communications
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Toasted Yolk

Head Server

Lucky Cafe

Manager

Apex Communications

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Melissa Henley