Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Henry

Wellston,OH

Summary

Patient-focused Clinical Supervisor with more than 20 years of experience and success in delivering outstanding care to clients. Adept at developing robust programs to educate nurses and improve patient outcomes. Excited to leverage background to take next career step with National Church Residences.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director of Home Care Operations

National Church Residences
Columbus, OH
06.2007 - Current
  • Administer, direct and coordinate the activities of the agency
  • Fluent in State and Federal laws and regulations
  • Diligently monitor Quality Assurance program to improve performance and maintain high standards
  • Develop and manage budget and revenue expectations
  • Oasis Certified
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.

Director of Clinical Services

National Church Resdences
06.2019 - 07.2020
  • Implement new policies and educate staff on changes.
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Worked with Directors to develop nursing staff through education, evaluation, performance management and competency improvement.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Developed, implemented, revised and evaluated policies and procedures.

Assistant Director of Nursing

Ross County Home Health
Chillicothe, OH
09.2004 - 06.2007
  • Coordinated an average of one hundred therapy cases
  • Provided training for sixteen Registered Nurses Reviewed all admits for accuracy and completeness
  • Tracked all quality reports
  • Implemented Improvement Plans
  • Managed oversight of Medicare billing
  • Served as Interim director of agency
  • Performed annual home health aide evaluations
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Planned and assigned workload to nursing staff to direct patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Motivated and supervised 30 Nurses and Therapist in delivering quality patient care.

Assistant Director of Nursing/Quality Assurance Specialist

Edgewood Manor
Wellston, OH
01.2002 - 09.2004
  • Responsible for Infection Control, BWC reporting and tracking, wound care, employee drug screens, and care planning/assessments
  • Staff Educator for Nursing team and Nurse Aides
  • Performed rounds to observe care and interview staff, residents and families.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Identified department issues to recommend corrective actions.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Education

Home Health Operations Certified -

06.2022

Associate Degree - Nursing

Hocking College
2002

Skills

  • Leadership/Communication Skills
  • Process Improvement Strategies
  • Familiarity with Disease Management Programs
  • Critical Thinking Proficiency
  • Supervisory Experience
  • Team Meeting Management
  • Quality Improvement Activities
  • Service Utilization Improvements
  • Policies and Procedures Implementation
  • Policy and Program Development
  • Employee Performance Evaluations
  • Medicare Regulation
  • Regulatory and Statutory Compliance
  • Clinical Quality Program Standards
  • Strategic Decision-Making
  • Nursing Operations Management

Certification

  • Home Health Operations Training

Timeline

Director of Clinical Services

National Church Resdences
06.2019 - 07.2020

Director of Home Care Operations

National Church Residences
06.2007 - Current

Assistant Director of Nursing

Ross County Home Health
09.2004 - 06.2007

Assistant Director of Nursing/Quality Assurance Specialist

Edgewood Manor
01.2002 - 09.2004

Home Health Operations Certified -

Associate Degree - Nursing

Hocking College

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Melissa Henry