Melissa Henry
Cadillac,MI
Overview
12
12
years of professional experience
Work History
Fleet Manager
Alleguard
01.2020 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Documented equipment transfers and sales details for accurate record keeping.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Proactively identified and solved complex problems that impacted management and business direction.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Completed projects by effectively delegating tasks and overseeing employee performance.
Transportation Manager
RTS
01.2017 - 02.2019
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Dispatcher
Usher Transport
02.2019 - 01.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Terminal Manager
Connect Xpress
09.2014 - 11.2016
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
Customer Service Representative
Dunavant SeaLand
08.2013 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
Logistics management
Fleet dispatching
Customer service
Loading and unloading
Route planning
Timeline
Fleet Manager
Alleguard
01.2020 - Current
Dispatcher
Usher Transport
02.2019 - 01.2020
Transportation Manager
RTS
01.2017 - 02.2019
Terminal Manager
Connect Xpress
09.2014 - 11.2016
Customer Service Representative
Dunavant SeaLand
08.2013 - 08.2014
High School Diploma - General Studies
MT Pleasant
Education
High School Diploma - General Studies
MT Pleasant
MT Pleasant Michigan 05.1992
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