Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa HENSON

Pea Ridge,AR

Summary

Proven leader in continuous skills development at Walmart DC 7842, adept in time management and problem-solving, significantly increased productivity through targeted training interventions. Demonstrates exceptional adaptability and critical thinking, ensuring high levels of customer satisfaction and team collaboration. Achieved consistent results by focusing on strategic improvements and effective communication.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Continuous Skills Development Lead

Walmart DC 7842
07.2022 - Current
  • Training plan development and implementation.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Communicated with AP and HR to ensure the correct handling of associates sensitive paperwork and safety training.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Organized and efiled associates training paperwork

ASAP Order Filler

Walmart 7842
01.2019 - 06.2022
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.

Put/Pick Order Filler

Walmart DC 7842
09.2011 - 12.2018
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
  • Followed safety protocols to minimize workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.

Receiving Associate

Walmart DC 7842
09.2010 - 09.2011
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.

Support Manager

Walmart Store 359
08.2009 - 09.2010
  • Managed daily operations to ensure smooth functioning of the store.
  • Monitored employee and customer interactions to assess quality of service.
  • Coached employees through day-to-day work and complex problems.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
  • Prepared employee schedules for maximum coverage during key hours.
  • Managed interview scheduling and facilitated communication with candidates throughout the hiring process.

Customer Service Manager

Walmart Store 359
04.2008 - 08.2009
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Cash Office Associate

Walmart Store 359
03.2006 - 04.2008
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.

Cashier

Walmart Store 359
07.2003 - 03.2006
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Lincoln High School
05.1998

Skills

    Time Management

    Problem-Solving

    Attention to Detail

    Excellent Communication

    Critical Thinking

    Team Collaboration

    Clear Communication

    Active Listening

    Adaptability and Flexibility

    Decision-Making

    Documentation and Recordkeeping

    Data Entry

Certification

  • CSD Training
  • Path To Lead

Timeline

Continuous Skills Development Lead

Walmart DC 7842
07.2022 - Current

ASAP Order Filler

Walmart 7842
01.2019 - 06.2022

Put/Pick Order Filler

Walmart DC 7842
09.2011 - 12.2018

Receiving Associate

Walmart DC 7842
09.2010 - 09.2011

Support Manager

Walmart Store 359
08.2009 - 09.2010

Customer Service Manager

Walmart Store 359
04.2008 - 08.2009

Cash Office Associate

Walmart Store 359
03.2006 - 04.2008

Cashier

Walmart Store 359
07.2003 - 03.2006

High School Diploma -

Lincoln High School

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Melissa HENSON