MELISSA HERMAN
Mckinney,TX
Summary
Experienced office administrator with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs. Committed to driving company success and contributing to organizational growth.
Overview
17
17
years of professional experience
Work History
Special Education Paraprofessional
McKinney Independent School District
Mckinney , TX
08.2022 - Current
- Responsibilities include, but are not limited to:
- Assisting teachers with instructional, behavioral, and physical support of children with special needs.
- Preparing Instructional Materials
- Curriculum based small group instruction
- Classroom activity planning
- Behavior management
- Classroom management
- Collaboration with administration, teachers, and students throughout school
- Assistive technology
- Data collection and recording to ensure student goals are met
- Support for students within general education settings to maximize inclusion
- Yearly trainings including, CPI, MAT, Feeding and Swallowing, Narcan, Seizure Protocol
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Office Manager/ Lead Scheduling Coordinator
Kremer Dental Care
Chico, California
10.2010 - 01.2019
- Responsibilities include, but are not limited to:
- Administrative support for all locations including scheduling for multiple doctors, hygienists, and support staff. Answering multiple phone lines, financial coordinating, treatment presentation, interaction with insurance companies and vendors as well as other doctors for guest referrals.
- Direct communication with patients regarding billing questions and account inquiries.
- Data entry using Dentrix practice management software, Microsoft Word, Outlook and Excel
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Insurance verification, billing/collections, posting payments, compiling daily deposits and day sheets
- Payroll
- Management of personnel for multiple offices
- H/R duties including hiring, training, and development of new employees
- Accounts payable
- Maximize doctor and support staff schedules to meet production and collection goals
- Collect month/year end production and collection data in order to set future goals
- Scheduling Lead: Responsible for training and development of all company schedulers. Participated in weekly and quarterly meetings with other company leads and owners to develop new or improve on existing policy and procedures, planning for future office acquisitions, setting company goals, review and revise training methods, bonus structure and benefits package review and revision.
Office Manager
Shasta Orthodontics
Chico, California
01.2008 - 09.2010
- Management of personnel for multiple offices
- Administrative support for all locations including scheduling for doctor, and support staff, answering multiple phone lines, check in and check out, financial coordinating, treatment presentation, interaction with insurance companies and vendors as well as other doctors for guest referrals.
- Payroll
- Accounts Payable
- HR for both multiple locations, including hiring, training and development of new employees
- Development and Implementation of new systems and office policies including bonus structure and vacation/holiday pay.
- Insurance billing/collections, posting payments, compiling daily deposits.
Education
RDA Certification - Registered Dental Assistant
Grayson College
Denison, TX10.2019
Ellenville High School
Ellenville, NY06.1997
Skills
- Effective oral and written skills
- Collaborative team player
- Strong focus on accuracy
- Time management
- Administrative support
- Office administration
- File organization
- Customer engagement
- Document management
- Telephone reception
- Leadership and supervision
- Scheduling
Timeline
Special Education Paraprofessional
McKinney Independent School District
08.2022 - Current
Office Manager/ Lead Scheduling Coordinator
Kremer Dental Care
10.2010 - 01.2019
Office Manager
Shasta Orthodontics
01.2008 - 09.2010
RDA Certification - Registered Dental Assistant
Grayson College
Ellenville High School
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