MELISSA HERNANDEZ
RETENTION TRAINING SPECIALIST
Lehigh Acres,FL
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 3 years of related experience.
Overview
4
4
years of professional experience
1
1
Leadership Certification
1
1
AP Spanish Certified
1
1
Adobe Illustrator Certified
Work History
RETENTION TRAINING SPECIALIST
SatCom Marketing
Fort Myers, FL
07.2020 - Current
- Trained and mentored numerous new agents to fulfill retention role.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each trainee.
- Developed lesson plans, instructional materials and written practice tests for Retention training and Billing System training courses.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Train others to handle call volume. E.g., Managed over 100 customer calls per day.
Sales Associate
Tommy Hilfiger
Homestead, FL
11.2018 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- E.g., Manage money quickly and friendly pace in order to satisfy customers at fast-moving pace.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
Miami Community Charter High School
Homestead, FL06.2020
Skills
- Simulation Leadership
- Training Video Production
- Punctual and Dependable
- Training Assessment
- Small and Large Group Instruction
- Virtual Learning Management
- Team Exercises
- Training Method Development
- Organizational Systems
- Calendar and Scheduling Software
- Data Entry and Maintenance
- Customer Account Management
- Customer Retention Strategies
- Call Documentation
- Understanding Customer Needs
- Training classes
Certification
- Leadership Training - Sept. 2021 Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
RETENTION TRAINING SPECIALIST
SatCom Marketing
07.2020 - Current
Sales Associate
Tommy Hilfiger
11.2018 - 07.2020
High School Diploma -
Miami Community Charter High School
Similar Profiles
Sydney StricklandSydney Strickland
Sales Associate at Satcom Marketing, LlcSales Associate at Satcom Marketing, Llc
J STEPHEN RAJJ STEPHEN RAJ
Senior Support Engineer at Station Satcom Pvt. LTDSenior Support Engineer at Station Satcom Pvt. LTD
Sean JeddrieSean Jeddrie
Technical Training Instructor at Satcom Direct, Inc.Technical Training Instructor at Satcom Direct, Inc.