Hi, I’m
Melissa Hernandez
Dallas,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
years of professional experience
Work History
Harwood Hospitality, Dallas, Texas
General Manager
2017.06 - Current (7 years & 3 months)
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Carefully interviewed, selected, trained and supervised staff.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Opening and developing a business from start to finish.
Hillstone Restaurant Group , Dallas, TX
Lead Server Trainer
2010.02 - 2017.05 (7 years & 3 months)
Job overview
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Education
University of North Texas , Denton, TX
Bachelor of Science from Education of Individuals in Elementary Special Education Programs
01.2009
Skills
- Originality and Creativity
- Focus and Follow-Through
- Management Training
- Sales Tracking
- Hiring and Onboarding
- Cross-Functional Team Management
- Motivational Leadership
- Supervision and Training
- Sales Team Development
- P&L Responsibility
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Harwood Hospitality
2017.06 - Current (7 years & 3 months)
Lead Server Trainer
Hillstone Restaurant Group
2010.02 - 2017.05 (7 years & 3 months)
University of North Texas
Bachelor of Science from Education of Individuals in Elementary Special Education Programs
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