Melissa Hernandez
Mount Prospect,IL
Summary
I am a motivated individual with experience in customer service and sales who's looking for a job close by. I am reliable, organized, and capable of working quickly with technology. With my experience, speaking two languages makes it easy to communicate with customers.
Overview
1
1
year of professional experience
Work History
Sales Associate
Bath & Body Works
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Retail Sales Associate
Macy's
12.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Set and achieved company defined sales goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Psychology
William Rainey Harper College
Palatine, IL07.2023
High School Diploma -
Prospect High School
Mount Prospect, IL05.2020
Skills
- Shelving Configuration
- Work Assignments
- Excellent People Skills
- Training Activities
- Customer Needs Assessments
- Adapt to Diverse Groups
- Sales Trends
- Money Transfer Systems
- Listening Skills
- Seasonal Promotions
- Cash Register Operation
- Money Handling
English
Fluent
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bath & Body Works
01.2023 - 05.2023
Retail Sales Associate
Macy's
12.2021 - 11.2022
Associate of Arts - Psychology
William Rainey Harper College
High School Diploma -
Prospect High School