Summary
Overview
Work History
Education
Skills
English
Languages
Timeline
Generic

Melissa Hernandez

Mount Prospect,IL

Summary

I am a motivated individual with experience in customer service and sales who's looking for a job close by. I am reliable, organized, and capable of working quickly with technology. With my experience, speaking two languages makes it easy to communicate with customers.

Overview

1
1
year of professional experience

Work History

Sales Associate

Bath & Body Works
01.2023 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Retail Sales Associate

Macy's
12.2021 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Set and achieved company defined sales goals.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - Psychology

William Rainey Harper College
Palatine, IL
07.2023

High School Diploma -

Prospect High School
Mount Prospect, IL
05.2020

Skills

  • Shelving Configuration
  • Work Assignments
  • Excellent People Skills
  • Training Activities
  • Customer Needs Assessments
  • Adapt to Diverse Groups
  • Sales Trends
  • Money Transfer Systems
  • Listening Skills
  • Seasonal Promotions
  • Cash Register Operation
  • Money Handling

English

Fluent

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Bath & Body Works
01.2023 - 05.2023

Retail Sales Associate

Macy's
12.2021 - 11.2022

Associate of Arts - Psychology

William Rainey Harper College

High School Diploma -

Prospect High School
Melissa Hernandez