Melissa Hernandez
Austin,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Assistant Property Manager
HPI Real Estate Services and Investments
03.2023 - Current
- Currently assist in managing Class A office building in downtown Austin
- Receives and takes action on all complaints and services requests from tenants using Angus and notifying and involving manager as appropriate to ensure customer service
- Prepare tenant move-in/move out notices
- Communicate with vendors and tenants as needed
- Prepare and send out A/R letters and late rental notices
- Ensure tenant insurance is compliant with their lease
- Assist with janitorial walk-thrus
- Communicate with tenants on new contract work
- Engage in day to day contact and management of vendors
- Review daily security reports and initiate follow-up actions as needed
- Review and process vendor invoices in Yardi
- Review monthly accounts receivable invoices for tenant support
- Assist in collecting overdue payments from tenants
- Create bill back invoices for tenants and contractors
- Assist manager in preparing timely and accurate monthly variance report and accruals
- Assists with CAM reconciliations and rent schedule letters
- Create vendor service contracts
Property Assistant
HPI Real Estate Services
05.2019 - Current
- Provide full administrative support
- Track and enter work order service requests
- Issue and track building access cards
- Answer phone and greet tenants and guests
- Respond to and handle guest problems and complaints
- Manage conference center
- Assist in coordinating tenant events and tenant move-in/outs
- Prepare and send out A/R letters and delinquency letters
- Ensure tenant insurance is always compliant
- Code and process invoices in Yardi
- Post rent payments review A/R aging report
- Create vendor service contracts
Property Assistant
Endeavor Real Estate Group
01.2016 - 03.2019
- Assist field activities associated with a property or group of properties
- Work with vendors on day to day activities and special assignments
- Track and respond to tenant service requests in Angus software
- Conduct initial rent collection calls to include preparing and sending late letters
- Input leases, tenant data, and invoices to create and maintain computer based account files
- Maintain virtual and onsite lease and project files
- Track Certificate of Insurance for tenants and vendors
- Create lease abstracts
- Assist in preparing and submitting op ex escalation and reconciliation letters
- Greet guests and visitors: answer incoming calls
- Code and process invoices in Yardi/MRI
- Process AR Reports and monthly accruals for property manager
- Create vendor files
- Create vendor service contracts
- Assisted with preparing budgets
Property Administrator/Tenant Relations Coordinator
Parkway Properties/Thomas Properties Group
06.2007 - 12.2015
- Provide support to building management office
- Greet guest and visitors, answer incoming calls
- Monitor and dispatch work orders
- Responsible for processing invoices in Yardi and monthly accruals
- Assist manager with coordinating events for building tenants as needed
Receptionist
Equity Office
05.2006 - 06.2007
- Provided administrative support for property managers
- Greet guest and visitors, answer incoming calls
- Monitor and dispatch work orders
Legal Secretary
Law Office of George C. Neale
11.2005 - 04.2006
- Provided administrative support for attorney to include typing letters, filing, answering phones
- Responsible for hand deliveries surface casing requests to TCEQ
- Responsible for making bank runs for deposits and post office to check mail daily
Administrative Assistant II
Railroad Commission of Texas
11.2004 - 11.2005
- Scanning and indexing data to Electronic Data Management System
- Filming microfilm and indexing of filmed materials to appropriate mainframe applications
- Distributed microfiche to appropriate departments
Administrative Technical Support Specialist
Travis Central Appraisal District
05.1997 - 04.2004
- Coordinated multiple projects involving tracking and processing all work within the tech support department using Access and Excel
- Supervised staff responsible for filing
- Provided administrative support
- Maintained fiduciary files
- Received and updated appointment of agent forms for tax consultants
- Responsible for mail out correspondence to tax agents
- Interface with the public on various issues on the phone and in person
- Responsible for recording and typing morning minutes and weekly agendas for ARB Chairman
Education
No Degree - Business Administration And Management
University of Phoenix
Austin2010
High School Diploma -
Del Valle High School
Del Valle1993
Skills
- Excel (10 years)
- MRI (3 years)
- Yardi (10 years)
- Microsoft Office (10 years)
- Property Management (10 years)
- Customer Service (10 years)
- Angus (10 years)
- Accounts Payable (10 years)
- Office Management (10years)
- Accounts Receivable (3 years)
- Attention to detail (8 years)
- Typing — 50 wpm
- Tenant Relations (10years)
Affiliations
Active member of BOMA
Active member of IREM
Currently enrolled to receive RPA designation
Timeline
Assistant Property Manager
HPI Real Estate Services and Investments
03.2023 - Current
Property Assistant
HPI Real Estate Services
05.2019 - Current
Property Assistant
Endeavor Real Estate Group
01.2016 - 03.2019
Property Administrator/Tenant Relations Coordinator
Parkway Properties/Thomas Properties Group
06.2007 - 12.2015
Receptionist
Equity Office
05.2006 - 06.2007
Legal Secretary
Law Office of George C. Neale
11.2005 - 04.2006
Administrative Assistant II
Railroad Commission of Texas
11.2004 - 11.2005
Administrative Technical Support Specialist
Travis Central Appraisal District
05.1997 - 04.2004
No Degree - Business Administration And Management
University of Phoenix
High School Diploma -
Del Valle High School
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