Melissa Hernandez
San Miguel,PA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Allergy & Asthma Clinic of Southern NM
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Registrar
Las Cruces Public Schools, Lynn Middle School
09.2023 - 11.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Medical Receptionist
Allergy & Asthma Clinic of Southern NM
01.2013 - 07.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Bachelor of Science - Counseling And Community Psychology
New Mexico State University
05-2027
High School Diploma -
Gadsden High School
Anthony, NM05-2004
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- Insurance verification
- Payment collection
- Reminder calls
- Records management
- Letter preparation
- Proficient in Microsoft Word, Excel, and Outlook
Timeline
Medical Receptionist
Allergy & Asthma Clinic of Southern NM
05.2024 - Current
Registrar
Las Cruces Public Schools, Lynn Middle School
09.2023 - 11.2023
Medical Receptionist
Allergy & Asthma Clinic of Southern NM
01.2013 - 07.2020
Bachelor of Science - Counseling And Community Psychology
New Mexico State University
High School Diploma -
Gadsden High School
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