Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Organizations
Certification
Timeline
Generic

Melissa Hernandez

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
03.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Curbside Shopper

HEB Grocery Store
06.2023 - 03.2024
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Loaded and unloaded orders at customer's vehicle.

Crew Member

Raising Cane's Chicken Fingers
02.2020 - 07.2022
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Supported great dining and meal experiences for guests.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service and sales techniques.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Bachelor of Arts - Pre-Law

The University of Texas At San Antonio
San Antonio, TX
12-2025

High School Diploma -

Davis High School
Houston, TX
05.2021

Skills

  • Guest Services
  • Cash Handling
  • Verbal and written communications
  • Food Preparation and Safety
  • Point of Sale Knowledge
  • Bilingual
  • Service Bar Restocking
  • Problem-solving
  • Friendly, positive attitude

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Achieved dancer of the week through effectively helping with my dance team.
  • Trained and mentored 6 employees.
  • Top curbie at H-E-B for a month straight

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Organizations

Women in Pre-law: member that attends weekly meetings and events.

Gamma phi beta sorority: member that attends weekly meeting. We also raise money to support our school and our mission which is building strong girls which goes to Girls on the run

Certification

  • food handler License - 2021
  • Certified trainer, Raising Canes - 2021
  • TABC license -2022

Timeline

Barista

Starbucks
03.2024 - Current

Curbside Shopper

HEB Grocery Store
06.2023 - 03.2024

Crew Member

Raising Cane's Chicken Fingers
02.2020 - 07.2022

Bachelor of Arts - Pre-Law

The University of Texas At San Antonio

High School Diploma -

Davis High School

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Melissa Hernandez