Melissa Hernandez
Niles,IL
Summary
Dynamic Supervisor with a proven track record at Harbor Freight, excelling in team leadership and operational efficiency. Skilled in complex problem-solving and staff development, I enhanced customer satisfaction and increased team productivity through effective communication and streamlined workflows. Committed to fostering a positive work environment that drives results.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Harbor Freight
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Supervisor
Menards
03.2021 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted regular reviews of operations and identified areas for improvement.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Education
High School Diploma -
Maine East High School
2601 W Dempster St Park Ridge, Il 60068 05-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Employee motivation
- Decision-making
- Attention to detail
- Complex Problem-solving
- Staff development
- Team building
- Schedule development
- Relationship building
- Time management
- Reliability
- Team leadership
- Sales strategies
- Organizational development
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Harbor Freight
03.2023 - Current
Supervisor
Menards
03.2021 - 07.2023
High School Diploma -
Maine East High School
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