Melissa Hernandez
Big Bear Lake,California
Summary
Dynamic Restaurant Manager with a proven track record at Nottinghams Restaurant, excelling in team management and customer engagement. Successfully implemented innovative promotions that boosted sales and enhanced customer satisfaction. Bilingual and highly motivated, I foster a positive work environment while effectively training and mentoring staff to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Nottinghams Restaurant
11.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Developed unique events and special promotions to drive sales.
Retail Store Manager
Room to Room
06.2016 - 04.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Big Bear High School
Big Bear Lake, CA06.2014
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Employee supervision
- Point of sale (POS) system operation
- Money handling
- Strong multi-tasking
- Problem-solving
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Coaching and mentoring
- Scheduling
- Hiring and training
- Bilingual proficiency
- Workplace communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Crafting and DIY Projects
- Creative Writing
- Journaling and Scrapbooking
Timeline
Restaurant Manager
Nottinghams Restaurant
11.2020 - Current
Retail Store Manager
Room to Room
06.2016 - 04.2025
High School Diploma -
Big Bear High School
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