Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Melissa Hernandez

San Benito

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Super Advisor position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Super AdvisorApprentice

Loves Truck Stop
08.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
  • Greeted customers and answered questions about oil changes and other services.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Matched purchase orders with invoices and recorded necessary information.
  • Utilized hand tools and power tools to repair and maintain units according to industry standards.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
  • Documented findings and actions taken.
  • Ordered parts necessary for vehicle repairs and new installations.

Provider Assistant

Agua Crystalina
08.2022 - 06.2023
  • Coordinated transportation arrangements for medical appointments or other necessary outings, ensuring punctual arrival at destinations while minimizing stress levels during travel transitions.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported patients in maintaining mobility through gentle exercise routines and regular movement encouragement.
  • Educated families about available resources within the community to further support their loved ones'' overall wellbeing.
  • Ensured safety and comfort, performing routine checks on patients throughout the day.
  • Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Customer Service Representative

Qaulfon
08.2022 - 02.2023
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.
  • Recorded and updated customer information in online systems.
  • Followed up with customers to solicit further sales.

Education

High School Diploma -

Berlin High School
Berlin, WI
05-1996

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.

Certification

Cosmetology License - 20 plus year

Cosmetology Manager License - 5 years

Tire Technician Training - 2 Years

Super Advisor Training 2-3 months

Fork Lift and OSHA Certified

Propane Certified

Languages

Spanish
Native or Bilingual

Timeline

Super AdvisorApprentice

Loves Truck Stop
08.2023 - Current

Provider Assistant

Agua Crystalina
08.2022 - 06.2023

Customer Service Representative

Qaulfon
08.2022 - 02.2023

High School Diploma -

Berlin High School

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