Melissa Hernandez
Grand Rapids
Summary
Detail-oriented and motivated Accounting graduate from Grand Rapids Community College with a strong background in customer service, logistics, hospitality, and warehouse operations. Proficient in Microsoft Excel, QuickBooks, data entry, and financial recordkeeping through academic coursework and hands-on projects. Known for accuracy, organization, problem-solving, and a strong work ethic. Eager to begin a career in accounting, bookkeeping, or finance while contributing to a team-focused organization.
Overview
7
7
years of professional experience
Work History
Seasonal Packer
Amazon
11.2025 - 12.2025
- Packaged customer orders with accuracy and attention to detail.
- Proved successful working within tight deadlines and a fast-paced environment.
Housekeeper
Canopy Hilton
04.2024 - 10.2025
- Maintained cleanliness and organization in guest rooms and public areas to enhance guest satisfaction.
- Utilized cleaning equipment and supplies efficiently to perform daily housekeeping tasks.
- Restocked linens, toiletries, and amenities to ensure guest comfort and convenience.
- Implemented safety protocols for handling hazardous materials during cleaning processes.
Lead Direct Support Professional
Hope Network Behavioral Health
07.2023 - 02.2024
- Supervised daily activities of clients to ensure safety and well-being.
- Developed individualized support plans in collaboration with multidisciplinary teams.
- Implemented behavior intervention strategies to enhance client engagement and progress.
- Supported individuals with disabilities in daily living activities, promoting independence and personal growth.
Extruder Operator
Padnos
07.2022 - 06.2023
- Operated and monitored extruder machinery to ensure consistent product quality.
- Conducted routine maintenance and troubleshooting on extrusion equipment to minimize downtime.
- Adjusted machine settings based on production specifications to optimize efficiency.
- Collaborated with team members to streamline production processes and improve workflow.
Food Service Worker
Unidine/ Compass Group Metro Hospital
10.2019 - 03.2021
- Prepared and served nutritious meals in compliance with dietary restrictions.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Assisted in inventory management and stock rotation to minimize waste.
- Collaborated with kitchen staff to ensure efficient meal service delivery.
- Monitored food temperatures to ensure quality and safety compliance.
Dispatcher/Driver
BBW Holdings LLC
11.2018 - 10.2019
- Managed logistics and routing for timely deliveries across multiple locations.
- Coordinated communication between drivers and clients to ensure efficient operations.
- Monitored real-time tracking systems to optimize delivery schedules and reduce delays.
- Trained new dispatch staff on software systems and operational procedures.
Education
Associate of Science - Accounting
Grand Rapids Community College
Grand Rapids, MI05-2026
Holistic Health -
Blue Heron Academy
Grand Rapids, MI05-2019
Skills
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Timeline
Seasonal Packer
Amazon
11.2025 - 12.2025
Housekeeper
Canopy Hilton
04.2024 - 10.2025
Lead Direct Support Professional
Hope Network Behavioral Health
07.2023 - 02.2024
Extruder Operator
Padnos
07.2022 - 06.2023
Food Service Worker
Unidine/ Compass Group Metro Hospital
10.2019 - 03.2021
Dispatcher/Driver
BBW Holdings LLC
11.2018 - 10.2019
Associate of Science - Accounting
Grand Rapids Community College
Holistic Health -
Blue Heron Academy