Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Hernandez-Limon

N. Wilkesboro,North Carolina

Summary

Dedicated professional with extensive experience at Wilkes County Health Department, excelling in customer service and insurance billing. Proven ability to resolve complex billing issues while maintaining confidentiality and attention to detail. Strong communicator with proficiency in Microsoft Office, dedicated to enhancing patient satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Billing Processor

Wilkes County Health Department
08.2024 - Current
  • Answer phones, schedule appointments, greet patients.
  • Register new customer details into the database.
  • Investigate customer complaints concerning billing or payment issues.
  • Communicate with insurance companies for billing purposes.
  • Collect, post and manage patient account payments.
  • Organize, opened and filed incoming mail.
  • Monitor collections activity and maintained contact with customers regarding overdue payments.
  • Assess billing statements for correct diagnostic codes and identified problems with coding.
  • Submit claims to insurance companies.

Clinical Assistant/Spanish Interpreter

Wilkes County Health Department
05.2023 - 08.2024
  • Interacted closely with practitioners, nurses, and patients, and used effective interpersonal, active listening, and communication skills in both English and Spanish.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Reviewed patient charts prior to appointment to ensure accuracy of information.
  • Documented patient visits in the electronic Medical Record System.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Maintained inventory of supplies used in clinical setting.
  • Educated patients about medications, procedures and physician's instructions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained confidentiality of sensitive information at all times.

Manufacturer Team Lead

Worldwide Protective Products
11.2019 - 05.2023
  • Managed areas of manufacturing, safety, inventory control and process implementation.
  • Led team guidance efforts while upholding quality assurance standards.
  • Facilitated the transportation of completed pieces.
  • Instructed new employees on company policies and procedures.
  • Ensured accuracy of work orders before processing for shipment.

Team Leader

Burger King
04.2017 - 09.2017
  • Managed customer complaints effectively.
  • Kept work environment clean and organized during shift.
  • Offered help to teammates when workloads increased.
  • Processed customer payments efficiently using cash register.
  • Enhanced customer satisfaction by promptly resolving service complaints.

Education

High School Diploma -

Wilkes Community College
Wilkesboro, NC
08-2022

Skills

  • Verbal and written Communication
  • Proficiency in Microsoft Excel, Outlook, PowerPoint and Teams
  • Confidentiality Practices
  • Documentation Skills
  • Customer Service
  • Problem solving
  • Organizational skills
  • Accounts receivable
  • Deadline oriented
  • Insurance billing
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Billing Processor

Wilkes County Health Department
08.2024 - Current

Clinical Assistant/Spanish Interpreter

Wilkes County Health Department
05.2023 - 08.2024

Manufacturer Team Lead

Worldwide Protective Products
11.2019 - 05.2023

Team Leader

Burger King
04.2017 - 09.2017

High School Diploma -

Wilkes Community College

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Melissa Hernandez-Limon