Melissa Herrera
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, notably at Wendy's. Skilled in POS system operation and exemplifying excellent customer service, I efficiently managed high-volume periods with patience and empathy, significantly improving transaction accuracy and customer relations.
Overview
4
4
years of professional experience
Work History
Front Counter Cashier
Little Caesars Pizza
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Collaborated with team members to ensure seamless front counter operations during peak hours.
- Kept work areas organized, clean and free of safety hazards.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
- Developed strong product knowledge to make personalized recommendations for customers based on their preferences.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
Cashier
Party City
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Boucher Brothers
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Drive-Thru Cashier
Burger King
03.2022 - 06.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Sandwich Artist
Wendy's
01.2021 - 01.2022
Education
American High School Academy
Miami Fl08.2023
Skills
- Excellent customer service
- Strong Work Ethic
- Patience and Empathy
- Efficient Task Prioritization
- Cash handling expertise
- Professional Appearance
- Quick Learner
- Customer Service
- Handling Complaints
- POS System Operation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
Boucher Brothers
04.2024 - Current
Drive-Thru Cashier
Burger King
03.2022 - 06.2022
Sandwich Artist
Wendy's
01.2021 - 01.2022
Front Counter Cashier
Little Caesars Pizza
Cashier
Party City
American High School Academy
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