Melissa Herring
Lithonia,ga
Summary
My customer service experience acquired from past employment and my concern for the well-being of the client can be a great addition to your company needs as customers look for courteous answers and assistance with pertinent questions related to cash handling and also inventory, documents, billing and inventory inquiries.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
20
20
years of professional experience
Work History
Casher
Scottish Rite health care of atlanta
Atlanta, GA
05.2022 - Current
- Cashier Processing sales quickly, accurately andGreeted customers and answered any questions they had about the store's products a Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.Issuing receipts, refunds or exchangesCross-selling and upselling products Balancing the cash drawer at the beginning and end of a work shift
Grady Hospital
Superior Energy
, GA
02.2016 - 08.2019
- Supervisor in the cafeteria making food properly labeled correctly, also balancing register, making bank deposit, checking inventory, and cleaning the cafeteria. Making sure all the employees are done with their responsibilities in the cafeteria, opening and closing the cafeteria, and duties related to cash handling. Duties include counting/recounting of all cash at the end of the day, ensuring all drawers are within over/short parameters, and submitting a completed report on all cash handling through the use of school lunch software.he use of school lunch software. Responsible to balance cash sales to cash in drawer for your assigned station during lunch. Responsible for communication with students and parents regarding account balances. Responsible for food preparation for adults and students, as assigned by manager. Practices procedures in food preparation, customer service, use and care of equipment and all cleanup including washing of dishes. Follows standards of safety in preparing, storing, and serving food Type A lunch menus, checking dietary balance, nutritional adequacy, and use of foods Check work area for proper equipment and sanitation.Check and refill all dispensers (soap, napkins, paper cups, paper towels Keep storage area clean and organized.Keep work area clean (floors, walls, ceilings, shelves and equipment .Sweep, mop and clean garbage when needed. Use “wet floor” sign.Clean and set up coffee station, juice machines, microwave, fridge or any other machine.Check buffet carts for cleanliness, and make sure all equipment works properly.Before, between and after meal periods, make sure to keep a clean environment.Report unusual situations to your supervisor (leaks, broken items, Do not operate any machine without following the safety procedures.When moving and lifting equipment, do it the right way only. Ask for help when needed.Always leave a clean area for the next person.Health and sanitation code requirements must be met at all times.Wash all glassware, chinaware, silverware and hollowware and store it only in assigned racks, always on dollies.Never use front-of-the-house (FOH) linen for any cleaning job. Use only designated rags.Clean all spills as they happen, and post “wet floor” sign to prevent accidents.Always return brooms and mops to a designated area called “mop station.All attendants are responsible for safe working conditions. Potentially unsafe situations or environments must be corrected or shown to the manager immediately.All attendants must be properly dressed per guidelines before reporting to work.Specific dress requirements for working in public areas must be met at all times.Wipe down all counters and surfaces (shelves, tops, bottoms, posts All attendants must assist the kitchen crew if needed or requested.Develop and implement strategies for stewarding that are aligned with the hotel’s F&B objectives.Create a good working atmosphere for employees through communication skills and reinforcement.Deliver the company experience to employees and guests through great service, clean and polished equipment, good manners and great human skills.Always be properly dressed and presentable, with a professional manner.Check, tour and inspect all stations, kitchens and back-of-the-house (BOH) areas when arriving and before leaving.Make sure dish machines and other machines are maintained and clean.Check the schedule to make sure your employees are here and on time.
Office Assistant
Room To Go
Sunrise, FL
04.2017 - 11.2017
- Office associate checking customers' answering the phone greeting all the customer or communication among the office on daily thing make sure all customers' order all deliveries, and also no deliveries. Change your customers' orders by adding new furniture to the new order or taking furniture out of the old order. Also, handle cash and do morning paperwork. Check customers' accounts to make sure that they don't have a balance on their order. Make sure the customer has a delivery date, the correct phone number, address, ZIP Code, name, and phone number on the order.IP Code name phone number on the order.
Property Manager
Public Storage
Hollywood, FL
12.2011 - 06.2017
- PROPERTY RELIEF MANAGER PROCESSING CHECK CASH CREDIT CARD MORNING DEPOSIT BANK DROP OPENING AND closing the STORE PROCESSING AUCTION FILES CLEANING OUT UNITS MAKING COURTESY CALL DOING LOCK CHECK ALSO I AM THE MANAGER ON THE PROPERTY THAT DAY also removes items from par locations as directed by management
- Inventories and restocks supply locations in assigned areas using the Materials Management Information System
- Manages lead times for non-stock items and monitors backorders, and communicates with buyers and/or vendors as needed to expedite supplies
- Performs maintenance on assigned stocking locations, manages par levels, and ensures that stock is presented according to applicable standards, is rotated, and is regularly checked for expiration
- Assists management in preparing reports detailing inventory of high dollar items
- Processes the return of unneeded stock items to distribution center and unneeded non-stock items to vendors.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Cage Shift Supervisor
Hardrockcasinotulsa
11.2006 - 12.2010
- Cage cashiers Responsible for performing high volume cash and non-cash transactions for our guests and internal customers in a courteous, accurate, and timely manner
- Exchange patrons chips, tickets, and tokens for cash
- Process credit card cash advances and wire transfers and cash checks
- Managed cage operations, ensuring accuracy and efficiency of transactions.
- Maintained accurate records of all cashier transactions and balances.
- Monitored daily activity in the cage, including customer service standards and security protocols.
- Conducted regular audits to ensure compliance with policies and procedures.
Casher
Sam's Club
Sunrise, FL
04.2004 - 03.2009
- Cashier/Stock Answer customers' questions, and provide information on procedures or policies
- Control the flow of supplies in and out of stockrooms
- Receive and store merchandise or equipment that is retained for future use and issue these items from the stockroom when they are needed
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Miramar High School
06.2004
Miramar High School
Miramar, FL01-2004
Skills
- Customer Service
- ID Verification
- Returns Processing
- Drawer Balancing
- POS Systems
- Cash Register Operation
- Cash Handling
- Payment Processing
- Inventory Management
- Currency Counting
- Sales Expertise
- Cleaning and Sanitizing
- Order Taking
- Ordering and Stocking
- Order Verification
- Credit and Cash Transactions
- Retail Merchandising
- Payment Posting
- Scanner Operations
- Issue Resolution
- Report Preparation
- Cash Management
- Money Handling
- Merchandise Restocking
- Daily Reporting
- Order Packaging
- Cash Drawer Balancing
- Written and Verbal Communication
- Customer Service Excellence
Languages
French
Full Professional
Timeline
Casher
Scottish Rite health care of atlanta
05.2022 - Current
Office Assistant
Room To Go
04.2017 - 11.2017
Grady Hospital
Superior Energy
02.2016 - 08.2019
Property Manager
Public Storage
12.2011 - 06.2017
Cage Shift Supervisor
Hardrockcasinotulsa
11.2006 - 12.2010
Casher
Sam's Club
04.2004 - 03.2009
High School Diploma -
Miramar High School
Miramar High School
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