Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Melissa Hertz

Perrysburg,OH

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

17
17
years of professional experience

Work History

Membership Sales Representative

Travel Resorts of America
06.2020 - Current
  • Responsible for building positive relationships with our clients, and identifying the customer’s needs, using strong effective communication skills to help the client achieve their travel goals.
  • Maintains an upbeat and positive personality to build lifelong rapport with new members as well as existing members.
  • Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
  • Responsible for getting to know our customers on a personal and financial level, breaking down their spending, and presenting them with a membership that will serve their needs
  • Works with Sales team to meet weekly goals
  • Responsible for training new sales representatives learn the sales process
  • Responsible to helping new members fill out credit applications, Closing contracts, and obtaining financial information.
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.

Freelancer/Content Creation/Marketing, Business Management

Remote
10.2017 - 06.2020
  • Experience in working in a remote setting, with a strong attention to detail and ability to stay on task.
  • Created content for multiple businesses while maintaining and managing social media platforms.
  • Used multiple platforms to run ads to drive traffic to businesses to effectively drive sales.
  • Managed my own LLC to sell and promote products to customers.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Strengthened client relationships with consistent communication and timely project updates.

Internet Marketing Manager

Buchanan Automotive Inc.
03.2016 - 10.2017
  • Responsible for creating and implementing online marketing strategies to increase sales and revenue for the company.
  • Maximized the technical and creative opportunities of Web-based static and social marketing, in order to attract customers to the brand.
  • Managed all aspects of Social Media advertisement, Customer Reviews, Graphic Design, Website Management, Brand Management, Marketing and Advertising, Editing, and Publishing, Email, Google AdWords, and Google Analytics.
  • Performed Content Management, Search Engine Optimization, Search Engine Management, AdWords and Analytics
  • Generated High Definition Photography.
  • Performed Customer Service Calls in the BDM Call Center to drive customer sales.
  • Managed Google AdWords campaigns to maximize return on investment and drive lead generation while managing budget allocation to optimize advertising spend for maximum impact on business goals.
  • Improved website visibility through development and implementation of SEO strategies.

Line Cook/Prep Cook

TGI Friday’s
07.2015 - 02.2016
  • Utilized my abilities to lead to ensure production is granted at a timely and proficient manner while maintaining and positive and effective work place
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Shift Leader

Chick-fil-a
11.2014 - 07.2015
  • Ensured quality of Food preparation and production
  • Provided Outstanding Customer service with the ability to lead my team to meet specific goals and expectations
  • Enforced Food safety regulations and procedures
  • Utilized my leadership skills to ensure timely production and preparation of food, as well as a positive and fun work environment
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Food Production

Hadley Farms Bakery
10.2013 - 05.2014
  • Worked at a bakery making handcrafted Croissants, and sweet goods in a team setting.
  • Properly ensured that all product was made according to procedure.
  • Assembled, Baked, Weighted, and Packed product while working as a team to ensure the best quality and work environment.
  • Monitored food production for quality, safety, and adherence to establishment standards.
  • Conducted comprehensive risk assessments to ensure hazard-free work environments for all personnel involved in food production operations.


Knowledge Operations Management

193rd Special Operations Squadron of the United States Airforce
09.2010 - 08.2013
  • Performed data management
  • Managed process of planning, coordinating, managing, sharing, and controlling organization’s data assets
  • Structured data and information for specific purposes, in a specific context for collaborative groups of users who exchanged information in pursuit of their shared goals, interests, missions, and business processes
  • Performed information management functions
  • Operated information systems to create, collect, process, disseminate, use, store, protect, and dispose of information
  • Managed timeliness, accuracy, and maintenance of published content
  • Published Manual and electronic files Utilized Microsoft Programs, Organized and conducted Award ceremonies to recognize special achievements.

Customer Service/Food Production Manager

McDonalds
05.2007 - 09.2010
  • Coordinated a goal oriented shift, ensured persistent procedures, as well as encouraging an effective and dedicated team.
  • Provided excellent customer service and food production, while maintaining a fun, but effective work environment.
  • Opened and Closed the Store, as well as doing deposit, accounting for sales made.
  • Ensured compliance with regulatory requirements by implementing stringent quality control measures throughout all stages of food production.
  • Encouraged a strong morale in the kitchen and service area to ensure better quality of production and customer service.
  • Implemented scheduled maintenance, retooling production status sheets and driving multiple tasks to achieve scheduling effectiveness.
  • Implemented safety protocols, maintaining a clean and hazard-free work environment for employees.
  • Developed budget plans for the department, effectively managing resources to maximize profitability.
  • Streamlined food preparation processes, resulting in reduced labor costs and increased productivity.

Education

Diploma - General Education

Biglerville High School
05.2010

Certification - Food Production/Customer Service Management

Philadelphia
Philadelphia, PA
12.2010

Certification - Knowledge Operations Management

Keesler Air Force Base
Biloxi, MS
08.2011

License - Real Estate, Campground Sales

Travel Resorts of America
PA, PA

Skills

  • Customer Service
  • Sales Industry Knowledge
  • Goal-oriented mindset
  • Adaptability to Change
  • Sales closing
  • Effective Communication
  • Client Management
  • Membership Processing
  • Social Media Marketing
  • Professional and Positive Attitude
  • Search Engine Optimization

Awards

  • Five Dot Award, 2009, 1st Place, McDonalds
  • Five Dot Award, 2010, Honorable Mention, McDonalds
  • Rookie of the Year, 2021, Travel Resorts of America
  • Million Dollar Earner, 2021, Travel Resorts of America

Timeline

Membership Sales Representative

Travel Resorts of America
06.2020 - Current

Freelancer/Content Creation/Marketing, Business Management

Remote
10.2017 - 06.2020

Internet Marketing Manager

Buchanan Automotive Inc.
03.2016 - 10.2017

Line Cook/Prep Cook

TGI Friday’s
07.2015 - 02.2016

Shift Leader

Chick-fil-a
11.2014 - 07.2015

Food Production

Hadley Farms Bakery
10.2013 - 05.2014

Knowledge Operations Management

193rd Special Operations Squadron of the United States Airforce
09.2010 - 08.2013

Customer Service/Food Production Manager

McDonalds
05.2007 - 09.2010

Diploma - General Education

Biglerville High School

Certification - Food Production/Customer Service Management

Philadelphia

Certification - Knowledge Operations Management

Keesler Air Force Base

License - Real Estate, Campground Sales

Travel Resorts of America

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Melissa Hertz