MELISSA HESLER
Medical Data Entry/Customer Service Representative
Summary
My objective is to obtain professional employment that may utilize any of my creative, analytical, organizational, and social skills. I am a dedicated Customer Service/Data Entry professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Data Entry
Chewy Pharmacy
04.2019 - 10.2024
- Engaged with customers via phone and email regarding various concerns
- Searched the system, used troubleshooting skills, and followed up as needed, to resolve issues for both the customer and upper management
- Maintained use of computer software through employee education/training protocol
- Developed productivity sheets to aid in efficiency
- Utilized multi-tasking skills to increase productivity
- Consulted with pharmacists to resolve medication questions and concerns
- Searched the system to confirm prescription approvals or denials
- Entered prescription approvals for current and future orders and created Rx labels
- Updated customer accounts and auto shipments into the system
- Entered denials in the system and contacted the customer via phone and email
- Contacted veterinarians for necessary customer concerns
- Navigated the system to confirm the quantity of refills for each medication
- Manually opened postal mail containing pharmacy prescriptions to upload
- Scanned in paper prescriptions, labeled and uploaded to our system
- Organized paper prescriptions, bundled by date and labeled them numerically
- Maintained bundled prescriptions numerically by date into a filing cabinet
- Boxed up bundled files for facility storage as needed
- Organized paper requests regarding order issues into specific files
- Validated paper duplicates through searching the system to confirm and discard
Payment Poster/Data Entry
Kentucky One Health Medsynergies
Louisville, KY
06.2015 - 05.2016
- Processed and balanced incoming payments using internal imaging software
- Audited processed payments and made corrections
- Followed-up on remits
HIM Clerk
Kentucky One Health Medsynergies
Louisville, KY
08.2012 - 06.2015
- Entered data into the computer system, printed out medical claims and processed under a daily deadline
- Specifically identified the claims and divided them into categories
- Organized claims from each category
- Separated claims to mail out from the ones given to follow-up and delivered follow-up claims to correct co-worker
- Searched the computer system and printed out the matching EOB for each Secondary & Tertiary claim
- Attached the matching EOB, separated by address & mailed out
- When the EOB was not available in digital format, printed out payment detail to use for searching out hard copy to duplicate and attach to claim, then mailed out
- Created and labeled hard copy files, and kept payment and charge files separate
- Kept file boxes labeled properly and in dated numerical order
- Kept file cabinets updated daily with current files, removing older files and organizing them numerically for storage
- Accepted and fulfilled EOB/Fee Tickets requests via email and hard copy
- Developed and continuously updated many extensively organized lists necessary to fulfill the position requirements
- Received postal and inner office mail and delivered to correct recipient
- Daily interacted with the entire group of employees at the Central Billing Office
- Developed new training packets and trained new hires
Sales Associate
Ginny's Hallmark
08.2011 - 07.2012
- Personally engaged with customers face-to-face
- Assisted customers with locating merchandise to fit their needs
- Answered incoming calls to the store and made phone calls to other Hallmarks
- Received and transferred merchandise to other stores
- Organized and maintained inventory
- Implemented organized systems for product storage
- Created artistic merchandise displays
- Performed a variety of transactions utilizing a cash register and/or a computer system
Night Manager
Mark's Hallmark
02.2007 - 05.2011
- Responsible for all transactions and monies received and made nightly deposits
- Trained new employees
- Responsible for closing the store and all associated systems at the end of the business day
- Personally engaged with customers face-to-face
- Assisted customers with locating merchandise to fit their needs
- Answered incoming calls to the store and made phone calls to other Hallmarks as needed
- Received and transferred merchandise to other stores
- Organized and maintained inventory
- Implemented organized systems for product storage
- Created merchandise displays to improve sales
- Performed a variety of transactions utilizing a cash register and/or a computer system
Education
High School Diploma -
Valley High School
Louisville, KY 08.1980 - 05.1984
Skills
Customer service
Accomplishments
Compiled necessary information needed and created a tool for all employees in our company to use which allowed them to work more efficiently. Developed a training manual and used it to train new hires. Created cash log tally sheets for employees to use for end of day register shut down. Developed productivity sheets to evaluate my work hourly to find ways for improvement and more efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"ROAR with Kindness and Courage."
Miss Melissa
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchLanguages
English
Native or Bilingual
Interests
Books; writing; cooking; learning; family
Affiliations
- I have served as a Sunday School teacher for over 15 years. I have furthered my writing skills through a children's book writing course. I am currently an enrolled student of Career Step to obtain a Medical Coding Certification.
Timeline
Customer Service Representative/Data Entry
Chewy Pharmacy
04.2019 - 10.2024
Payment Poster/Data Entry
Kentucky One Health Medsynergies
06.2015 - 05.2016
HIM Clerk
Kentucky One Health Medsynergies
08.2012 - 06.2015
Sales Associate
Ginny's Hallmark
08.2011 - 07.2012
Night Manager
Mark's Hallmark
02.2007 - 05.2011
High School Diploma -
Valley High School
08.1980 - 05.1984
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