Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Work Preference
Languages
Interests
Affiliations
Websites
Timeline
Generic
MELISSA HESLER

MELISSA HESLER

Medical Sales/Outreach/Customer Service
Louisville,KY

Summary

My objective is to obtain professional employment that may utilize any of my creative, analytical, organizational, and social skills. I have a Pharmacy Technician License, and I am a dedicated leader with a natural affinity for client satisfaction and customer service. Known for team collaboration, a positive attitude, and strategic planning. I am committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician/Customer Service/Data Entry

Chewy Pharmacy
04.2019 - 10.2024
  • Engaged with customers via phone and email regarding various concerns
  • Searched the system, used troubleshooting skills, and followed up as needed, to resolve issues for both the customer and upper management
  • Maintained use of computer software through employee education/training protocol
  • Developed productivity sheets to aid in efficiency
  • Utilized multi-tasking skills to increase productivity
  • Consulted with pharmacists to resolve medication questions and concerns
  • Searched the system to confirm prescription approvals or denials
  • Entered prescription approvals for current and future orders and created Rx labels
  • Updated customer accounts and auto shipments into the system
  • Entered denials in the system and contacted the customer via phone and email
  • Contacted veterinarians for necessary customer concerns
  • Navigated the system to confirm the quantity of refills for each medication
  • Manually opened postal mail containing pharmacy prescriptions to upload
  • Scanned in paper prescriptions, labeled and uploaded to our system
  • Organized paper prescriptions, bundled by date and labeled them numerically
  • Maintained bundled prescriptions numerically by date into a filing cabinet
  • Boxed up bundled files for facility storage as needed
  • Organized paper requests regarding order issues into specific files
  • Validated paper duplicates through searching the system to confirm and discard

Payment Poster/Data Entry

Kentucky One Health Medsynergies
Louisville, KY
06.2015 - 05.2016
  • Processed and balanced incoming payments using internal imaging software
  • Audited processed payments and made corrections
  • Followed-up on remits

HIM Clerk

Kentucky One Health Medsynergies
Louisville, KY
08.2012 - 06.2015
  • Entered data into the computer system, printed out medical claims and processed under a daily deadline
  • Specifically identified the claims and divided them into categories
  • Organized claims from each category
  • Separated claims to mail out from the ones given to follow-up and delivered follow-up claims to correct co-worker
  • Searched the computer system and printed out the matching EOB for each Secondary & Tertiary claim
  • Attached the matching EOB, separated by address & mailed out
  • When the EOB was not available in digital format, printed out payment detail to use for searching out hard copy to duplicate and attach to claim, then mailed out
  • Created and labeled hard copy files, and kept payment and charge files separate
  • Kept file boxes labeled properly and in dated numerical order
  • Kept file cabinets updated daily with current files, removing older files and organizing them numerically for storage
  • Accepted and fulfilled EOB/Fee Tickets requests via email and hard copy
  • Developed and continuously updated many extensively organized lists necessary to fulfill the position requirements
  • Received postal and inner office mail and delivered to correct recipient
  • Daily interacted with the entire group of employees at the Central Billing Office
  • Developed new training packets and trained new hires

Sales Associate

Ginny's Hallmark
08.2011 - 07.2012
  • Personally engaged with customers face-to-face
  • Assisted customers with locating merchandise to fit their needs
  • Answered incoming calls to the store and made phone calls to other Hallmarks
  • Received and transferred merchandise to other stores
  • Organized and maintained inventory
  • Implemented organized systems for product storage
  • Created artistic merchandise displays
  • Performed a variety of transactions utilizing a cash register and/or a computer system

Sales Associate/Night Manager

Mark's Hallmark
Louisville, KY
02.2007 - 05.2011
  • Responsible for all transactions and monies received and made nightly deposits
  • Trained new employees
  • Responsible for closing the store and all associated systems at the end of the business day
  • Personally engaged with customers face-to-face
  • Assisted customers with locating merchandise to fit their needs
  • Answered incoming calls to the store and made phone calls to other Hallmarks as needed
  • Received and transferred merchandise to other stores
  • Organized and maintained inventory
  • Implemented organized systems for product storage
  • Created merchandise displays to improve sales
  • Performed a variety of transactions utilizing a cash register and/or a computer system

Front Line Server/Supervisor

McDonald's Restaurant
Louisville, KY
08.1991 - 08.1992
  • Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.
  • Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
  • Assisted in the preparation of food items, ensuring high quality and timely service to customers.
  • Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
  • Enhanced customer satisfaction by providing efficient and courteous service to all patrons.
  • Contributed to the overall success of the establishment by consistently meeting or exceeding performance metrics set forth by management.
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones.
  • Built rapport with regular customers, creating a welcoming environment that facilitated repeat business.
  • Trained new front line servers on proper procedures and techniques, fostering a consistent level of service across the team.
    Contributed to increased sales by upselling appetizers, drinks, and desserts to guests during their visits.
  • Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.

Sales Demonstrator

Christmas Around The World
Louisville, KY
06.1987 - 12.1987
  • Assisted customers in making informed purchasing decisions, leading to greater overall satisfaction.
  • Participated in ongoing training sessions, staying up-to-date on industry trends and products to elevate sales techniques.
  • Enhanced customer experience by demonstrating product features and benefits tailored to individual needs.
  • Boosted sales revenue with persuasive communication and in-depth product knowledge.
  • Built rapport with potential clients, resulting in increased customer loyalty and repeat business.
  • Recommended specific product options to meet customer needs.
    Educated customers on product features and answered questions regarding product use.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Engaged customers to communicate key product features.
    Provided exceptional customer service to drive satisfaction.
  • Increased sales by effectively communicating product benefits.
  • Maintained client and sales information with accurate accounting to transfer onto master order form.

Education

High School Diploma -

Valley High School
Louisville, KY
08.1980 - 05.1984

Skills

Customer service

Accomplishments

    Compiled necessary information needed and created a tool for all employees in our company to use which allowed them to work more efficiently. Developed a training manual and used it to train new hires. Created cash log tally sheets for employees to use for end of day register shut down. Developed productivity sheets to evaluate my work hourly to find ways for improvement and more efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"ROAR with Kindness and Courage."
Miss Melissa

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Languages

English
Native or Bilingual

Interests

Books; writing; cooking; learning; family

Affiliations

  • I have served as a Sunday School teacher for children for over 15 years. I have furthered my writing skills through a children's book writing course.

Timeline

Pharmacy Technician/Customer Service/Data Entry

Chewy Pharmacy
04.2019 - 10.2024

Payment Poster/Data Entry

Kentucky One Health Medsynergies
06.2015 - 05.2016

HIM Clerk

Kentucky One Health Medsynergies
08.2012 - 06.2015

Sales Associate

Ginny's Hallmark
08.2011 - 07.2012

Sales Associate/Night Manager

Mark's Hallmark
02.2007 - 05.2011

Front Line Server/Supervisor

McDonald's Restaurant
08.1991 - 08.1992

Sales Demonstrator

Christmas Around The World
06.1987 - 12.1987

High School Diploma -

Valley High School
08.1980 - 05.1984

Similar Profiles

CREATE PROFILE
MELISSA HESLERMedical Sales/Outreach/Customer Service