MELISSA HESLER
Medical/Data Entry Delivery/Sales/Customer Service
Louisville,KY
Work Preference
Summary
My objective is to obtain professional employment that may utilize any of my creative, analytical, organizational, and social skills. I have a Pharmacy Technician License, and I am a dedicated leader with a natural affinity for client satisfaction and customer service. Known for team collaboration, a positive attitude, and strategic planning. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Data Entry Pharmacy Technician
Ingenium for Knipper/Caretria Pharmacy
Louisville , KY
09.2025 - 02.2026
- Supported the pharmacy's commitment to exceptional patient care by actively participating in process improvement initiatives.
- Played an essential role in achieving daily operational goals within the pharmacy team through consistent execution of assigned tasks.
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Demonstrated adaptability in learning new software tools used for prescription management, contributing to a seamless transition between systems when necessary.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Assisted in maintaining a clean and organized workspace, ensuring efficiency and adherence to safety protocols.
- Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
- Contributed to a positive work environment through effective communication with colleagues, providing assistance when needed.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
- Continuously sought opportunities for professional growth attending industry conferences and workshops.
- Facilitated timely order processing by promptly entering customer information and medication details into the database.
Pharmacy Technician/Customer Service/Data Entry
Chewy Pharmacy
04.2019 - 10.2024
- Engaged with customers via phone and email regarding various concerns
- Searched the system, used troubleshooting skills, and followed up as needed, to resolve issues for both the customer and upper management
- Maintained use of computer software through employee education/training protocol
- Developed productivity sheets to aid in efficiency
- Utilized multi-tasking skills to increase productivity
- Consulted with pharmacists to resolve medication questions and concerns
- Searched the system to confirm prescription approvals or denials
- Entered prescription approvals for current and future orders and created Rx labels
- Updated customer accounts and auto shipments into the system
- Entered denials in the system and contacted the customer via phone and email
- Contacted veterinarians for necessary customer concerns
- Navigated the system to confirm the quantity of refills for each medication
- Manually opened postal mail containing pharmacy prescriptions to upload
- Scanned in paper prescriptions, labeled and uploaded to our system
- Organized paper prescriptions, bundled by date and labeled them numerically
- Maintained bundled prescriptions numerically by date into a filing cabinet
- Boxed up bundled files for facility storage as needed
- Organized paper requests regarding order issues into specific files
- Validated paper duplicates through searching the system to confirm and discard
Payment Poster/Data Entry
Kentucky One Health Medsynergies
Louisville, KY
06.2015 - 05.2016
- Processed and balanced incoming payments using internal imaging software
- Audited processed payments and made corrections
- Followed-up on remits
HIM Clerk
Kentucky One Health Medsynergies
Louisville, KY
08.2012 - 06.2015
- Entered data into the computer system, printed out medical claims and processed under a daily deadline
- Specifically identified the claims and divided them into categories
- Organized claims from each category
- Separated claims to mail out from the ones given to follow-up and delivered follow-up claims to correct co-worker
- Searched the computer system and printed out the matching EOB for each Secondary & Tertiary claim
- Attached the matching EOB, separated by address & mailed out
- When the EOB was not available in digital format, printed out payment detail to use for searching out hard copy to duplicate and attach to claim, then mailed out
- Created and labeled hard copy files, and kept payment and charge files separate
- Kept file boxes labeled properly and in dated numerical order
- Kept file cabinets updated daily with current files, removing older files and organizing them numerically for storage
- Accepted and fulfilled EOB/Fee Tickets requests via email and hard copy
- Developed and continuously updated many extensively organized lists necessary to fulfill the position requirements
- Received postal and inner office mail and delivered to correct recipient
- Daily interacted with the entire group of employees at the Central Billing Office
- Developed new training packets and trained new hires
IRS Mail Delivery
Eric Hedges
Louisville , KY
03.2014 - 02.2015
- Responsible for loading Internal Revenue Service mail and safely delivering and unloading it to required destination within a specific time constraint each day.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written
Sales Associate
Ginny's Hallmark
08.2011 - 07.2012
- Personally engaged with customers face-to-face
- Assisted customers with locating merchandise to fit their needs
- Answered incoming calls to the store and made phone calls to other Hallmarks
- Received and transferred merchandise to other stores
- Organized and maintained inventory
- Implemented organized systems for product storage
- Created artistic merchandise displays
- Performed a variety of transactions utilizing a cash register and/or a computer system
Sales Associate/Night Manager
Mark's Hallmark
Louisville, KY
02.2007 - 05.2011
- Responsible for all transactions and monies received and made nightly deposits
- Trained new employees
- Responsible for closing the store and all associated systems at the end of the business day
- Personally engaged with customers face-to-face
- Assisted customers with locating merchandise to fit their needs
- Answered incoming calls to the store and made phone calls to other Hallmarks as needed
- Received and transferred merchandise to other stores
- Organized and maintained inventory
- Implemented organized systems for product storage
- Created merchandise displays to improve sales
- Performed a variety of transactions utilizing a cash register and/or a computer system
Auto Parts Delivery Driver
Auto Wares/Bumper to Bumper
Louisville , KY
07.2025 - Current
- Safely delivered auto parts to our clients in a timely manner.
Collaborated with team members to streamline delivery processes and improve overall productivity. - Communicated effectively with dispatchers regarding daily schedules and unforeseen obstacles encountered during deliveries.
- Assisted with store operations when necessary, providing product transfers, and exceptional client services.
- Supported inventory management tasks, including loading, unloading and organizing auto parts.
- Fostered positive relationships with local businesses by consistently providing reliable service.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
Front Line Server/Supervisor
McDonald's Restaurant
Louisville, KY
08.1991 - 08.1992
- Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.
- Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
- Assisted in the preparation of food items, ensuring high quality and timely service to customers.
- Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
- Enhanced customer satisfaction by providing efficient and courteous service to all patrons.
- Contributed to the overall success of the establishment by consistently meeting or exceeding performance metrics set forth by management.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones.
- Built rapport with regular customers, creating a welcoming environment that facilitated repeat business.
- Trained new front line servers on proper procedures and techniques, fostering a consistent level of service across the team.
Contributed to increased sales by upselling appetizers, drinks, and desserts to guests during their visits. - Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.
Sales Demonstrator
Christmas Around The World
Louisville, KY
06.1987 - 12.1987
- Assisted customers in making informed purchasing decisions, leading to greater overall satisfaction.
- Participated in ongoing training sessions, staying up-to-date on industry trends and products to elevate sales techniques.
- Enhanced customer experience by demonstrating product features and benefits tailored to individual needs.
- Boosted sales revenue with persuasive communication and in-depth product knowledge.
- Built rapport with potential clients, resulting in increased customer loyalty and repeat business.
- Recommended specific product options to meet customer needs.
Educated customers on product features and answered questions regarding product use. - Communicated product value, quality, and style to educate and entice potential customers.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Engaged customers to communicate key product features.
Provided exceptional customer service to drive satisfaction. - Increased sales by effectively communicating product benefits.
- Maintained client and sales information with accurate accounting to transfer onto master order form.
Education
High School Diploma -
Valley High School
Louisville, KY 08.1980 - 05.1984
Skills
Communication/Customer Service
Safe Driving Practices/Clean Driving Record
Active Listening/Problem solving
Detail Oriented/Proofreading
Payment Processing/Data Entry
Call and Time Management
Product Knowledge/Supply Restocking
Call Center and Remote Experience
Verbal and Written Communication
Accomplishments
Compiled necessary information and created a tool for all employees in our company to use which allowed them to work more efficiently. Developed a training manual and used it to train new hires. Created cash log tally sheets for employees to use for end of day register shut down. Developed productivity sheets to evaluate my work hourly to find ways for improvement and more efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"ROAR with Kindness and Courage."
Miss Melissa
Languages
English
Native or Bilingual
Interests
Books; writing; cooking; learning; family
Affiliations
- I have served as a Sunday School teacher for children for over 12 years. I have furthered my writing skills through a children's book writing course.
Timeline
Data Entry Pharmacy Technician
Ingenium for Knipper/Caretria Pharmacy
09.2025 - 02.2026
Auto Parts Delivery Driver
Auto Wares/Bumper to Bumper
07.2025 - Current
Pharmacy Technician/Customer Service/Data Entry
Chewy Pharmacy
04.2019 - 10.2024
Payment Poster/Data Entry
Kentucky One Health Medsynergies
06.2015 - 05.2016
IRS Mail Delivery
Eric Hedges
03.2014 - 02.2015
HIM Clerk
Kentucky One Health Medsynergies
08.2012 - 06.2015
Sales Associate
Ginny's Hallmark
08.2011 - 07.2012
Sales Associate/Night Manager
Mark's Hallmark
02.2007 - 05.2011
Front Line Server/Supervisor
McDonald's Restaurant
08.1991 - 08.1992
Sales Demonstrator
Christmas Around The World
06.1987 - 12.1987
High School Diploma -
Valley High School
08.1980 - 05.1984