MELISSA HESS NUTTER
BRUNSWICK,OH
Summary
Detail-oriented professional in the documentation field, excelling in maintaining accurate records and managing essential paperwork to ensure compliance and operational success. Known for reliability in team settings, with a knack for adapting to evolving demands and an organizational skill set that streamlines processes effectively. Assists other employees by answering questions and teaches them proper ways to process title work. Exclusively handles all office supply requests and paper orders.
Overview
27
27
years of professional experience
Work History
Title Clerk 2
Fiscal Office/Clerk of Courts
01.1998 - Current
- Enters information, proofreads and processes motor vehicle, watercraft, and manufactured home titles.
- Views and process probate and court ordered titles.
- Collection of sales taxes and title fees for each transaction.
- Inputs checks, cash, and credit card fees. Verifies all amounts before final payoff of title.
- Able to assist with difficult customers and stressful situations, while committing to the most efficient outcome.
- Prepares all paperwork for each transaction before submission to the image scanner.
- Scans all documents and validates all images before final submission to state system.
- Staying updated with policies and procedures, as well as any changes to the ORC
- Orders office supplies and keeps track of inventory.
- Processes mail for customer requested title by mail, Fed Ex, and UPS.
- Administration of oath for each walk-in transaction.
- Assisting dealers and public on the phone, as well as over the counter, with difficult transactions which could entail voiding and applying funds to other transactions.
- Mentoring all new employees and guiding them though all challenges.
Education
Job Readiness Certificate - Business Skills Enhancement, Ten-Key/ Office Procedures/ WordPerfect 5.1
Cleveland Works Inc.
Cleveland, OhioSkills
- Strong Written and Verbal Communication
- Productivity Improvements
- Quickly adapts to ever-changing structure
- Handling Large Sales Transactions
- Extremely organized
- Multi-tasks in fast-paced environments
- Staff Supervision/ Training
- Self motivated
- Takes initiative
- Title research
- Deadline management
- Title processing
- Accuracy and precision
- Conflict management
- Typing 65 wpm with 95% accuracy
- Data Entry/Ten -Key by touch Data Retrieval
- Strong Understanding of Alphanumeric Filing
- Utilization of Standard Office Equipment: Computer, Scanner, Copier and Facsimile
Timeline
Title Clerk 2
Fiscal Office/Clerk of Courts
01.1998 - Current
Job Readiness Certificate - Business Skills Enhancement, Ten-Key/ Office Procedures/ WordPerfect 5.1
Cleveland Works Inc.
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