Melissa Hester
Amherst
Summary
Logistics professional with expertise in decision-making and customer service. Proven track record in optimizing operations and improving team communication. Proficient in SAP and capable of multitasking in high-pressure environments, consistently achieving exceptional results and maintaining accuracy.
Overview
6
6
years of professional experience
Work History
Dispatcher
American Medical Response
Buffalo
07.2025 - Current
- Handled emergency and non-emergency phone calls efficiently to ensure timely response
- Assists in locating the scene of incidents and selecting the safest, fastest route.
- Relays instructions from supervisors, messages and emergency information.
- Allocated EMS resources effectively using decision-making rules and approved protocols.
- Responsible for generating applicable reports and checking for accuracy.
- Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memoranda.
- Follows established parameters/formats in receiving requests for service.
- Maintained completeness and accuracy of paperwork related to the position before completing the shift.
Account Manager
Great Lakes Asset Solutions
Lockport
02.2025 - 05.2025
- Managed portfolio of 100+ accounts, fostering collaboration among clients, repo agents, and customers to enhance service delivery.
- Collaborated with field agents, clients, and customers daily to ensure seamless communication and issue resolution.
- Documented all account activities accurately to maintain up-to-date records and support operational compliance.
- Ensure compliance with company, state, and federal regulations for commercial loans.
- Conducted skip-tracing to locate individuals and provided leads to agents for follow-up.
- Enter information correctly when adding information to databases for repossessions and stolen vehicles
Communications Officer 1
Gwinnett County Police
Lawrenceville
06.2024 - 01.2025
- Handled emergency and non-emergency phone calls promptly, ensuring effective communication and support
- Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure to ensure effective resolution
- Ability to act quickly and correctly in processing telephone calls of an emergency nature.
- Utilize computer aided dispatch systems to accurately record and relay critical information.
- Requested ambulance and wrecker services through telephone communication for urgent situations.
- Obtain POST, NCIC, GCIC, and FEMA Certifications
Courier for Capsule Pharmacy
Capsule Pharmacy
Greater Metro Denver
11.2022 - 04.2024
- Planned and followed optimal routes for prescription deliveries, ensuring timely arrival.
- Maintained on-time performance while delivering quality service to customers.
- Delivered efficient and professional service at each delivery point, enhancing customer satisfaction.
- Load, verify, and confirm that each package matches the customer information with the information in Onfleet.
- Adhere to confidentiality protocols when delivering to each customer.
- Ensured compliance with Central, State, and Local regulations during operations.
Shipping and Receiving
Murata North America
Duluth
02.2022 - 10.2022
- Packed orders for domestic and international shipments to ensure timely delivery.
- Create export paperwork and prepare labels for shipping.
- Coordinated and scheduled shipping pickups to optimize logistics operations.
- Exported goods through US Customers and Border Protection Automated Commercial Environment (ACE) Portal, ensuring compliance with regulations.
- Understood export regulations for various goods classified as foreign and domestic.
- Monitor and track inventory and cycle count once a month to keep the inventory up to date
Logistics Coordinator
Global Electronic Services
Buford
10.2020 - 05.2021
- Assess and resolve issues relating to transportation, customer problems, import and export, and logistics systems
- Assessed financial impact of logistical processes and proposed changes to optimize routing, transportation modes, and resources while meeting customer requirements.
- Ensure carriers, shipping and receiving personnel, and other logistical areas comply with safety standards and legal requirements.
- Delivered logistical support for inbound and outbound shipments, verifying safety procedures and ensuring quality assurance compliance.
- Coordinated with multiple departments to establish comprehensive schedules for business processes, including sales appointments, shipping, and accounting tasks.
- Tracked fleet movements and made efficiency changes while communicating changes to drivers.
- Use SAP to create service calls and activities, while correctly editing, saving, and printing deliveries. Also, use SAP to investigate a process of a repair.
- Provide flexibility, knowledge, and teamwork while being a daily backup customer service agent and daily back up to outbound shipping.
- Prioritized assignments and made adjustments when required.
Shipping Coordinator
Impact Staffing
Tucker
06.2020 - 10.2020
- Pick, Pack, and ship all pieces in the workorder and process through SAP.
- Transported outbound packages to designated pick-up areas efficiently.
- Maintained inventory, conducting weekly cycle counts on all bins and updating records in SAP for accuracy.
- Prepared work orders using Microsoft Office, uploading them in Epicor for processing efficiency.
- Delivered exceptional customer service to strategic clients, informing them about new products and facilitating product samples.
- Answer questions about new products and send out samples according to customer specifications that fit the customer’s needs.
Education
GA Post Certification - Communications Officers
Georgia Peace Officer Standards and Training Certification
Lawrenceville, Ga01-2024
High School Diploma -
Ivy Manor Preparatory Academy
Norcross, GA01-2008
Skills
- SAP
- Detrack
- Spireon
- Situational awareness
- Excel
- Word
- PowerPoint
- Outlook
- People Soft
- Google Workspace
- Project coordination skills
- Deadline management
- Scheduling management
- Ability to work in a fast-paced environment
- Multitasking
- Customer service
- Project coordination
- Fast-paced adaptability
- Judgment
- Decision-making skills
- Customer support
- Quick learner
- Pressure management
- Verbal communication
- Written communication
- Punctuality
- Communication technologies
- Negotiating skills
Timeline
Dispatcher
American Medical Response
07.2025 - Current
Account Manager
Great Lakes Asset Solutions
02.2025 - 05.2025
Communications Officer 1
Gwinnett County Police
06.2024 - 01.2025
Courier for Capsule Pharmacy
Capsule Pharmacy
11.2022 - 04.2024
Shipping and Receiving
Murata North America
02.2022 - 10.2022
Logistics Coordinator
Global Electronic Services
10.2020 - 05.2021
Shipping Coordinator
Impact Staffing
06.2020 - 10.2020
GA Post Certification - Communications Officers
Georgia Peace Officer Standards and Training Certification
High School Diploma -
Ivy Manor Preparatory Academy