Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Hicks

Leesburg,GA

Summary

Dynamic Full Cycle Recruiter bringing -15 years of experience providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Resource Onboarding Specialist

Experis/Boeing-Contractor
Mesa, AZ
05.2022 - Current
  • Verify the identity and employment authorization of individuals hired for employment and ensure a seamless onboarding experience with the contingent offer through employment..
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Wrote and proofread emails, memos and other types of professional correspondence.
  • Set up Drug Screenings and facilitated new-hire orientations.
  • Administer pr-employment checks to ensure compliance with regulations and conflicts of interests.

Full Cycle Recruiter

Southern Point Staffing
Leesburg, GA
09.2020 - 02.2022
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Accomplished strategic workforce planning, new employee onboarding, labor relations and health benefits administration
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Created and modified job descriptions within all departments
  • Administered applicant tracking system Bullhorn (ATS) database to input, update and maintain candidate details and information
  • Maintained availability of professional talent needed to meet business objectives
  • Addressed employee harassment allegations, work complaints and other concerns diligently
  • Explained human resources policies, procedures, laws, standards and regulations to each employee.
  • Attended leadership events and advertised employment opportunities across multiple outlets.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.

Processing Assistant

Harveys
Albany, GA
01.2019 - 09.2020
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Helped customers find species products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Processed sales transactions to prevent long customer wait times
  • Accepted cash and credit card payments, issued receipts and provided change
  • Met high productivity standards in processing payments for customers
  • Helped with purchases, locating items and signing up for rewards programs
  • Learned roles of other departments to provide coverage and keep store operational
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Verified customer identification for alcohol or tobacco purchases
  • Answered customer quests, provided store information and escorted to desired store areas
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Manager

Labor Finders
Thomasville, GA
06.2017 - 04.2018
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Evaluated employee's strengths and assigned tasks based upon experience and training.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
  • Elevated customer satisfaction ratings by resolving client and case issues effectively
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Certified Placement Specialist

Quality Employment Service
Moultrie, GA
10.1999 - 12.2012
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Reviewed referral candidates and contacted qualified individuals to request applications
  • Negotiated candidate salaries and prepared employment contracts
  • Planned and executed recruitment events to bring in area candidates
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
  • Prepared and submitted listing of qualified applicants to hiring managers for review and coordinated next-phase interviews with management team and potential candidate
  • Organized applicant drug tests and obtained results
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants
  • Checked employees' benefits enrollment for accuracy and inputted all data into ATS- Coats.
  • Maintained current calendar of job fairs and employment opportunities in each state
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Tracked personal and financial information of employees
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management

Education

GED -

Moultrie Technical College
Moultrie, GA
04.1987

Skills

  • Employee Hiring
  • In-Person and Telephone Interviewing
  • Employee Timesheet Processing
  • Termination Procedures
  • Disciplinary Procedures
  • Onboarding New Employees
  • Recruitment Management
  • Employment Data Tracking
  • Employee Orientation
  • Microsoft Excel
  • Time Tracking and Payroll Administration
  • Drug Testing
  • Staffing Agency Coordination
  • Analytical and Critical Thinking
  • Remote Conferencing and Communication
  • Customer Accounts Management
  • Best Practices and Standards
  • Equal Employment Opportunity (EEO)
  • Administrative Support

Certification

Certified Placement Specialist - ASA

Timeline

Resource Onboarding Specialist

Experis/Boeing-Contractor
05.2022 - Current

Full Cycle Recruiter

Southern Point Staffing
09.2020 - 02.2022

Processing Assistant

Harveys
01.2019 - 09.2020

Manager

Labor Finders
06.2017 - 04.2018

Certified Placement Specialist

Quality Employment Service
10.1999 - 12.2012

GED -

Moultrie Technical College

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Melissa Hicks