Melissa Hicks
Crisis Advocate
Gillette,WY
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
Work History
Crisis Advocate
Gillette Abuse Refuge Foundation
01.2015 - Current
- Organized support groups for survivors of domestic violence, fostering peer connections and shared healing experiences.
- Delivered training sessions on domestic violence prevention and awareness, fostering a supportive community environment.
- Established an effective feedback loop with clients, using their input to continually refine our services and better meet their needs.
- Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
- Assisted clients in obtaining restraining orders, guiding them through the legal process and providing emotional support.
- Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
- Maintained accurate and up-to-date case records, ensuring effective communication among team members and timely interventions.
- Enhanced client safety by conducting thorough risk assessments and creating personalized safety plans.
- Educated clients on their rights within the criminal justice system, empowering them to make informed decisions about their cases.
- Collaborated with community partners to ensure a comprehensive support system for clients, facilitating access to essential resources.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Implemented trauma-informed practices throughout all aspects of the organization''s work, creating a more supportive environment for both clients and staff.
- Contributed to grant writing efforts that secured funding for additional crisis advocate positions, expanding service capacity for our organization.
Manager of Operations
Cheryl's Place
06.2005 - 10.2014
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Associate of Science - Human Science
University of Phoenix
Phoenix, AZ 03.2008 - 07.2024
Skills
Resource Navigation
undefinedTimeline
Crisis Advocate
Gillette Abuse Refuge Foundation
01.2015 - Current
Associate of Science - Human Science
University of Phoenix
03.2008 - 07.2024
Manager of Operations
Cheryl's Place
06.2005 - 10.2014
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