Melissa Hildreth
Denton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and administration. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-skilled and poised with superior communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Concierge
John Paul Concierge
02.2024 - Current
- Encompassing various elements such as airfare, accommodations, tours & reward.
- Manage approximately 300 request a month via phone, email and in-person interactions., transportation mode, dates, financial considerations & accommodation requirements,
- Utilization of a GDS system to efficiently book request, maintain a thorough understanding of client accounts to provide effective assistance & diligently manage daily queues to ensure accuracy in ticket issuance
- Handling customer complaints & travel issues with tact & efficiency, assisting with documentation requirements for cruises, visas, & passports
- Remain informed about industry trends & updates.
- Managed complex travel arrangements, resulting in cost savings and seamless itineraries for busy executives. Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Maintained accurate records of client interactions using CRM software tools for improved follow-up processes over time.
- Assisted in marketing efforts by creating promotional materials and contributing to social media campaigns targeting potential clientele.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained accurate and up-to-date records of guest information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Managed check-in and check-out procedures for guests.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.
- Enhanced customer satisfaction by providing personalized assistance to corporate clients and addressing their needs proactively.
Venue Sales Director
Apricus Venue
02.2022 - 12.2023
- Generate Banquet Event Orders (BEOs), facilitate clear communication with relevant stakeholders, oversee all aspects of event coordination, including contract management, scheduling, bidding, and floorplan organization
- Implement upselling strategies and offer clients tailored packages within their budget constraints
- Develop and manage budgets, exercise inventory control, provide sales forecasts and monthly reports
- Maintain accurate expense records, promptly respond to emails and phone calls, and diligently track daily sales activity in CRM system
- Supervise both front and back-of-house operations for all catered events
- Cultivate positive relationships, attend networking events within metroplex, and lead team meetings.
- Drove team of 4 direct reports in new item distribution, merchandising and supply management.
Reservations Agent
Corporate Hospitality Services
01.2021 - 01.2022
- Respond to incoming calls and input relevant information into Salesforce Software System
- Transmit messages to colleagues and record them for future reference
- Input booking reservations details for clients and provide assistance with tasks such as extending reservations and entering names into online reservation system
- Log rooming lists into the system following the check-in process.
Front Desk Manager
Comfort Suites
05.2020 - 02.2021
- Welcome and greet guests in accordance with company standards, efficiently and courteously manage check-ins and checkouts.
- Manage schedules for various departments, oversee weekly inventory orders, possess proficiency in using Choice Advantage, serve as main point of contact for third parties, vendors, and guests.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Maintained organized workspace at front desk, contributing to professional atmosphere that welcomed guests upon arrival.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Event & Sales Coordinator
Four Points By Sheraton
10.2019 - 02.2020
- Display dedicated commitment to meeting guests' needs through effective responsiveness
- Undertake various office responsibilities such as answering phones, data entry, filing, and other general office duties
- Contribute to development of marketing and sales plans
- Support Director of Sales in identifying top accounts and target accounts, ensuring consistent communication with these accounts
- Allocate time daily to research local sporting groups, events, conferences, meetings, and groups on internet
- Attend both management and sales meetings
- Take charge of providing sales kits and materials to front desk.
- Identified creative solutions for logistical challenges encountered during the planning process to achieve successful outcomes.
- Created detailed post-event reports highlighting key performance metrics and areas for improvement.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Wedding/Sales Coordinator
Ashton Gardens
07.2010 - 04.2016
- Manage appointment scheduling, conduct venue tours, oversee venue packets.
- Conducted pre-shift meetings, supervise set up and break downs,
- Contribute to budget management, collected summary reports, lead wedding rehearsals, actively participate in organizing social gatherings, engage with social media platforms, manage timekeeping, handle cash transactions.
Education
Degree -
North Central Texas College
Corinth, TX01.2015
High School Diploma -
Winfree Academy
Denton, TX05.2010
Skills
- Strong Administrative Skills
- Microsoft - Power Point, Excel & Word
- Google Drive
- Proficient Record Keeping
- Calendar Management
- Detail Note Taking
- HIPPA Certificate
- Federal Regulation & Release of Information Certificate
- Payment Collection
References
- Hugo Roldan, Supervisor, 6, 682-433-4769
- Dylan Clark, Manager, 3, 571-294-3050
- Yuliana Rosales, Colleague 1, 972-730-5720
- Katey Sidwell, Colleague, 2, 469-993-8862
Certification
CPR
Timeline
Corporate Concierge
John Paul Concierge
02.2024 - Current
Venue Sales Director
Apricus Venue
02.2022 - 12.2023
Reservations Agent
Corporate Hospitality Services
01.2021 - 01.2022
Front Desk Manager
Comfort Suites
05.2020 - 02.2021
Event & Sales Coordinator
Four Points By Sheraton
10.2019 - 02.2020
Wedding/Sales Coordinator
Ashton Gardens
07.2010 - 04.2016
Degree -
North Central Texas College
High School Diploma -
Winfree Academy
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