Activism; Journalist writing; Advocacy Campaigns; Getting involved in local advocacy groups to promote positive change in the community; Homelessness Outreach; Creative Writing; Hiking and gardening; Reading
Melissa Hiles
Cleveland,OH
Summary
I am a dedicated professional and current Cleveland State University student with experience at Dentzler Elementary School, where I excelled in behavior management and incident reporting. I demonstrated strong communication and empathy skills while fostering a safe environment for students. I collaborated with staff to implement strategies that enhanced student engagement and safety, showcasing leadership and adaptability in an educational setting.
I am personable and reliable with a keen eye for detail and strong organizational abilities. I foster a safe, structured environment by offering a solid foundation in communication. I am eager to learn and grow in a supportive environment, with my ability to grasp new concepts and take initiative.
Overview
6
6
years of professional experience
Work History
Noon Monitor
Dentzler Elementary School
09.2021 - 06.2023
- Supervised student behavior during recess and lunch to maintain a safe environment.
- Monitored classroom activities, ensuring adherence to school policies and procedures.
- Assisted teachers in managing classroom dynamics and supporting student needs.
- Reported incidents and concerns promptly to maintain safety standards.
- Collaborated with staff to implement effective strategies for behavior management.
- Adapted quickly to various situations, demonstrating flexibility in a fast-paced school environment.
Shift Supervisor and Barista
Starbucks
01.2017 - 06.2019
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and equipment use.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels, facilitated restocking, and minimized waste.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Studying For B.A. - Integrated Bachelors in Journalism And Sociology
Cleveland State University
Cleveland, OH05-2027
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, Ohio, OH05-2025
Skills
- Communication
- Empathy
- Emotional intelligence and control
- Self-discipline
- Incident reporting
- Behavior management and mediation
- Leadership
- Promptness
- Humility
- Risk management
- Appreciation and loyalty
- Initiative
Interests
Timeline
Noon Monitor
Dentzler Elementary School
09.2021 - 06.2023
Shift Supervisor and Barista
Starbucks
01.2017 - 06.2019
Studying For B.A. - Integrated Bachelors in Journalism And Sociology
Cleveland State University
Associate of Arts - Psychology
Cuyahoga Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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