Melissa Hill
O’Fallon,MO
Summary
As an Associate Facilities Analyst at Boeing, I manage and maintain all custodial contracts for the St. Louis sites, ensuring that the buildings are clean and safe for the employees and visitors. I have over 15 years of experience in facilities management and administration, working with various vendors, business partners, and work order systems. I am passionate about providing excellent customer service and building relationships with internal and external stakeholders. Additionally, I have strong computer and data entry skills, which I leveraged in my previous roles as a VMS/MSP Account Administrator and a Scheduling & Administrative Coordinator at VeloSource, a healthcare staffing company.
Overview
19
19
years of professional experience
Work History
Facilities Analyst | Custodial Contracts, Vendor Relations
Boeing
06.2023 - Current
- Own and maintain all custodial contracts
- Build lasting relationships with internal and external stakeholders
- Provide excellent customer service
- Vendor management
- Billing for all large custodial projects and any custodial work outside of SOP
- Assign work tickets through Maximo work order system
- Track work tickets from start to completion
- Conduct regular building inspections to ensure cleanliness meets contractual obligations and company standards
- Work within IFMS model
- Submit change requests
- Create monthly reports to track custodial KPIs.
VMS/MSP Administrator
Velosource
12.2020 - 10.2022
- Worked with recruiters to enter name clear requests and onboard chosen candidates
- Time and expense tracking for physicians and medical staff
- Data management
- File retention
- Logistics including flights, car rental and hotels
- Schedule coordination
- Scheduled meetings, appointments and conferences
- Assisted with all administrative needs
- Event planning
- Crisis staffing
- Helping to deploy hundreds of providers to crisis locations by making sure all necessary documents are provided
- Ran background checks and drug screens
Facilities Coordinator
Maritz Inc.
08.2013 - 04.2020
- Schedule management for campus of 1500 employees
- Inter-office moves, furniture installation, and paint requests
- Created and tracked work tickets from start to completion
- Assigned work tickets to technicians
- Served as main point of contact between employees, customers and building maintenance
- Ordered office supplies
- Updated and managed emergency action plan
- Maintained all environmental files
- Created project progress reports for in-house construction and outside contract projects
- Vendor management
- Billed all moves, paint requests, and billable work tickets
- Updated all maintenance employee, vendor and contractor information
- Made sure all vendor and contractor insurance was up to date
- Provided all administrative support
- Coordinated all meetings, department events and conferences.
- Assisted in the development of emergency preparedness plans
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines
Scheduler/Coordinator
Maritz Inc.
08.2005 - 08.2013
- Created and tracked work tickets from start to completion
- Tracked maintenance technician hours
- Dispatched technicians for maintenance work requests
- Secured contractors and vendors to repair and maintain HVAC system, sprinkler system, cafeteria equipment, and all interior and exterior doors
- Answered all incoming calls and directed to proper channels
- Served as back-up for Facilities Coordinator.
Education
High School Diploma -
Rolla Sr. High School
Rolla, MO05.2001
Skills
- Microsoft Office
- PowerPoint
- Excel
- Microsoft Teams
- VMS/MSP
- Customer Service
- Vendor Management
- Facilities Management
Timeline
Facilities Analyst | Custodial Contracts, Vendor Relations
Boeing
06.2023 - Current
VMS/MSP Administrator
Velosource
12.2020 - 10.2022
Facilities Coordinator
Maritz Inc.
08.2013 - 04.2020
Scheduler/Coordinator
Maritz Inc.
08.2005 - 08.2013
High School Diploma -
Rolla Sr. High School