Melissa Hill
San Antonio,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Pool Solutions
07.2007 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Cllinical Records Specialist
Therapeutic Family Life
02.2000 - 07.2007
- Generated reports from database systems to track records.
- Redacted information as requested when faced with potential privacy violations.
- Provided training to new records clerks to improve knowledge and skills.
- Followed established policies and procedures to maintain compliance with state regulations.
- Maintained closed records in line with retention schedules to protect confidential information and comply with state requirements.
- Provided excellent customer care by responding to inquiries and requests for information.
- Utilized document imaging software to index, store and retrieve records.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Education
Some College (No Degree) - Business Administration
West Georgia College
Carrollton, GASkills
- Records Management Systems
- Data Entry Documentation
- PC Proficiency
- Excel Spreadsheets
- Customer Service
Timeline
Administrative Assistant
Pool Solutions
07.2007 - Current
Cllinical Records Specialist
Therapeutic Family Life
02.2000 - 07.2007
Some College (No Degree) - Business Administration
West Georgia College
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