Melissa Hill
Brownwood,TX
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
2025
2025
years of professional experience
Work History
Team Leader Manager
Jackson Hewitt Tax Service Inc
01.2014 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
People lead
Jackson Hewitt
- Increased employee engagement by implementing team-building activities and open communication channels.
- Collaborated with stakeholders to develop strategic initiatives aligned with organizational goals.
- Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
Tax Preparer
Jackson Hewitt
- Current
- Prepared individual tax returns accurately and efficiently for multiple clients
- Reviewed and analyzed financial records to determine optimal tax strategies
- Provided personalized tax advice and guidance to clients to maximize refunds
- Resolved tax-related issues and communicated with tax authorities on behalf of clients
TP3
Jackson Hewitt
01.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Instructor
Jackson Hewitt
- Current
- Solid experience developing and delivering engaging curriculum in a classroom setting
- Skilled in creating interactive and hands-on learning activities for students
- Proven ability to effectively communicate complex information and concepts to diverse audiences
- Proficient in providing constructive feedback and support to help students achieve their goals
Education
GED -
Brownwood High
2100 Slayden St Brownwood Texas 76801Skills
- Office management
- Organizational skills
- Office administration
- Customer service
- Clear oral/written communication
- Scheduling and calendar management
- Training and coaching
- Team supervision
- Office management software
- Computer skills
- Good judgment
- Professional and courteous
- Team leadership
- Task delegation
Timeline
Team Leader Manager
Jackson Hewitt Tax Service Inc
01.2014 - Current
TP3
Jackson Hewitt
01.2014 - Current
Tax Preparer
Jackson Hewitt
- Current
Instructor
Jackson Hewitt
- Current
People lead
Jackson Hewitt
GED -
Brownwood High
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