Melissa Hinze
Reedsburg,WI
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
31
31
years of professional experience
Work History
Housekeeper
Reedsburg Area Medical Center
11.2017 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Retail Sales Associate
Carters Inc
04.2015 - 09.2017
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
Store Clerk
Flambeau Outlet Store,
09.2006 - 10.2016
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
Wharehouse Dept.
Flambeau Plastics
11.1992 - 09.2006
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as [Number] pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Education
Webb High School
Reedsburg, WI06.1992
Skills
- Storage Area Management
- Rug and Carpet Cleaning
- Health Standards Compliance
- Room and Public Space Cleaning
- Cart Stocking and Organization
Timeline
Housekeeper
Reedsburg Area Medical Center
11.2017 - Current
Retail Sales Associate
Carters Inc
04.2015 - 09.2017
Store Clerk
Flambeau Outlet Store,
09.2006 - 10.2016
Wharehouse Dept.
Flambeau Plastics
11.1992 - 09.2006
Webb High School
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