Melissa Hobbs
Mount Union,PA
Summary
At Phoenix Dental Care, LLC, I excelled in insurance coordination, blending expertise in claims processing with exceptional customer service. My proactive approach in managing collections and accounts receivable significantly contributed to achieving revenue goals. Skilled in insurance verification and adept at simplifying complex policies for clients, my focus on maximizing reimbursement rates underscored a commitment to efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
Insurance Coordinator
Phoenix Dental Care, LLC
02.2003 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Education
High School Diploma - N/A
Huntingdon Area High School
Huntingdon, PA06.1995
Skills
- Insurance claims processing
- Insurance verification
- Customer service and assistance
- Claims processing
- Accounts receivable
- Payment planning
- Dental insurance experience
Timeline
Insurance Coordinator
Phoenix Dental Care, LLC
02.2003 - Current
High School Diploma - N/A
Huntingdon Area High School
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