Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hoffman

Elk Grove Village,IL

Summary

Highly experienced in customer service and sales. Helping customers and guests is a priority as well as making sure the displays and products are clean and organized. I am very dependable and work hard to make sure everything is done correctly and in a timely manner. I am an excellent multi tasker and work hard in a fast paced environment. I left Spex when I gave birth to my son six years ago and I have been a stay at home since with him and my daughter. Now that they are a little bit older I am ready to join the work force again.


Overview

12
12
years of professional experience

Work History

Optician

Spex
05.2015 - 12.2017
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Performed basic vision testing for new patients.

Sales Associate

Nordstrom
09.2005 - 04.2015
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

No Degree -

Utah State University
Logan, UT

High School Diploma -

Downers Grove South High School
Downers Grove, IL
06.2001

Skills

  • Display Building
  • Customer Service
  • Retail Sales
  • Inventory Management
  • Time Management
  • Problem Solving
  • Empathy and Compassion
  • Sales Techniques
  • Attention to Detail
  • Teamwork Abilities
  • Decision Making

Timeline

Optician

Spex
05.2015 - 12.2017

Sales Associate

Nordstrom
09.2005 - 04.2015

No Degree -

Utah State University

High School Diploma -

Downers Grove South High School

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Melissa Hoffman