Melissa Hoggard
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Respectful BHA with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level BHA position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Behavioral Health Associate
ECUHealth
08.2019 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed and monitored client behavior and responses to treatment.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
CNA 2
ECUHealth
04.2018 - 11.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
CAP Team 1 Associate
Walmart
03.2017 - 10.2018
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Collected and properly disposed of bundle ties and other packing materials for safety.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Stocked shelves to match planogram images and instructions.
- Managed timely and effective replacement of damaged or missing products.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
CNA 2
ECUHealth
04.2016 - 01.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
CNA 2
Quality Home Staffing
03.2006 - 04.2016
- Performing CNA 1& CNA 2 duties
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Communications & Organizational Skills
Education
Associate of Applied Science - Polysomnography
Pitt Community College
Winterville, NC05.2023
Associate of Applied Science - Human Services Technology
Beaufort Community College
Beaufort, NC08.2019
Associate in General Education - General Education
Beaufort County Community College
Washington, NC05.2019
Skills
- Patient Intakes
- Nursing Assistance
- Unusual Behavior Reporting
- Crisis Resolution
- Mental Health Support
- Direct Supervision
- Charting and Clinical Documentation
- Emotional Support
- Recreational Activities
- Safety Behaviors
- Patient Intervention
- Medical Histories and Vital Statistics
- Best Practices and Standards
Accomplishments
I served as an Ambassador in 2018-2019.
I served on the advisory Committee for Human Services Technology in 2019.
Timeline
Behavioral Health Associate
ECUHealth
08.2019 - Current
CNA 2
ECUHealth
04.2018 - 11.2018
CAP Team 1 Associate
Walmart
03.2017 - 10.2018
CNA 2
ECUHealth
04.2016 - 01.2017
CNA 2
Quality Home Staffing
03.2006 - 04.2016
Associate of Applied Science - Polysomnography
Pitt Community College
Associate of Applied Science - Human Services Technology
Beaufort Community College
Associate in General Education - General Education
Beaufort County Community College
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