Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
BusinessAnalyst
Melissa Hoggard

Melissa Hoggard

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Human services professional with background in case management, crisis intervention, and client advocacy. Skilled in developing and implementing individualized service plans, navigating community resources, and facilitating client progress. Known for collaborative teamwork, adaptability to changing needs, and delivering measurable results. Strong interpersonal and communication skills, with focus on empathy and ethical practice. Professional with comprehensive experience in behavioral health, prepared for impactful contributions in this role. Demonstrates strong focus on team collaboration and consistently achieves results. Skilled in patient care, crisis intervention, and therapeutic support, known for adaptability and reliability in dynamic environments. Effective communicator with compassionate approach to mental health care. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Behavioral health professional committed to delivering compassionate care and support. Proven experience in managing patient behaviors and implementing therapeutic interventions. Effective team collaborator known for adaptability and reliability in dynamic clinical settings. Skilled in crisis intervention and patient advocacy.

Overview

20
20
years of professional experience

Work History

Human Services Practitioner/Medical Case Manager

ECU University
08.2024 - 01.2025
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
  • Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
  • Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
  • Coordinated referrals to hospital services or specialists for additional support.
  • Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
  • Implemented individualized care plans to improve patient outcomes.

Behavioral Health Associate

ECUHealth
08.2019 - 08.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Observed and monitored client behavior and responses to treatment.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

CNA 2

ECUHealth
04.2018 - 11.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

CAP Team 1 Associate

Walmart
03.2017 - 10.2018
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Partnered with store team to enforce loss prevention and safety awareness policies.
  • Collected and properly disposed of bundle ties and other packing materials for safety.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted customers and directed to requested products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked shelves to match planogram images and instructions.
  • Managed timely and effective replacement of damaged or missing products.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

CNA 2

ECUHealth
04.2016 - 01.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

CNA 2

Quality Home Staffing
03.2006 - 04.2016
  • Performing CNA 1& CNA 2 duties
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Communications & Organizational Skills

Education

Associate of Applied Science - Polysomnography

Pitt Community College
Winterville, NC
05.2023

Associate of Applied Science - Human Services Technology

Beaufort Community College
Beaufort, NC
08.2019

Associate in General Education - General Education

Beaufort County Community College
Washington, NC
05.2019

Skills

  • Patient Intakes
  • Nursing Assistance
  • Unusual Behavior Reporting
  • Crisis Resolution
  • Mental Health Support
  • Direct Supervision
  • Charting and Clinical Documentation
  • Emotional Support
  • Recreational Activities
  • Safety Behaviors
  • Patient Intervention
  • Medical Histories and Vital Statistics
  • Best Practices and Standards

Case documentation

Care coordination

Quality improvement

Motivational interviewing

Improving well-being

Team collaborating

Teamwork

Teamwork and collaboration

Multitasking

Multitasking Abilities

Reliability

Excellent communication

Critical thinking

Active listening

Effective communication

Patient education

Patient support

Documentation and recordkeeping

Team building

Accomplishments

    I served as an Ambassador in 2018-2019.

    I served on the advisory Committee for Human Services Technology in 2019.



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Human Services Practitioner/Medical Case Manager

ECU University
08.2024 - 01.2025

Behavioral Health Associate

ECUHealth
08.2019 - 08.2024

CNA 2

ECUHealth
04.2018 - 11.2018

CAP Team 1 Associate

Walmart
03.2017 - 10.2018

CNA 2

ECUHealth
04.2016 - 01.2017

CNA 2

Quality Home Staffing
03.2006 - 04.2016

Associate of Applied Science - Polysomnography

Pitt Community College

Associate of Applied Science - Human Services Technology

Beaufort Community College

Associate in General Education - General Education

Beaufort County Community College
Melissa Hoggard