Melissa Holcombe
Roswell,NM
Summary
Methodical Program Specialist offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over five years of experience developing and coordinating programs.
Overview
13
13
years of professional experience
Work History
Management Analyst
City of Encinitas
Encinitas
10.2023 - Current
- Developed and implemented new procedures for streamlining operations.
- Conducted data analysis, developed reports and presented findings to senior management.
- Assessed operational processes and identified areas of improvement.
- Created action plans to improve efficiency and reduce costs.
- Drafted recommendations for policy changes based on research results.
- Facilitated team meetings to discuss project progress, goals and objectives.
- Monitored performance metrics against established standards and benchmarks.
- Researched industry best practices related to organizational operations.
- Reviewed established procedures to assess areas in need of improvement.
- Implemented unique methods and methodologies, which helped reduce and resolve issues.
- Collected, tracked and evaluated current business and market trend data.
Case Manager
New Mexico National Guard Youth Challenge Academy
Roswell, NM
10.2022 - 10.2023
- Providing instruction, mentoring, and support to an appropriate number of cadets during the residential phase of this quasi-military youth academy for at-risk teens.
- Continuing support for assigned cadets during the post-residential phase, including coordination of after graduation pathways of military, employment, and/or college.
- Collecting, entering, and analyzing cadet data in the NMNGYCA database.
- Creating instructional presentations and documents for classroom and department use.
- Creating and providing training presentations for department staff and other stakeholders.
- Providing classroom and one-on-one instruction and mentoring to assigned cadets regarding goal setting and meeting program requirements.
- Building and maintaining rapport with cadets and their families to ensure success for cadets and the program.
- Implementing and maintaining strategies for ensuring compliance with National Guard Bureau standards.
- Participating as a member of the Disciplinary Review Board as related to assigned cadets, investigating charges, and determining consequences.
Program Specialist I
San Bernardino County Dept. of Behavioral Health
San Bernardino, CA
05.2018 - 05.2022
- Perform analytical studies of organizational systems, procedures, policies, and practices; as approved, coordinate the implementation of adopted recommendations.
- Coordinate and monitor assigned programs and contracted providers, including researching and developing written policies and procedures to ensure program compliance.
- Coordinate all aspects of the program monitoring requirements with providers, including program specific discussion meetings, site reviews, and implementation of new policies and technology, such as databases for data entry purposes.
- Develop knowledge/assets tools to facilitate adopted recommendations for agency/department policy and procedure handbooks, automated tools, forms, and user guides.
- Analyze and compile program data regarding client participation in various activities, demographics, therapeutic episodes, etc.
- Conduct annual program reviews on site and virtually with data analysts, program coordinators, directors, etc. to ensure program compliance and program effectiveness. This includes review of staffing qualifications, licenses, program work, etc. to ensure program is meeting all staffing requirements of contract. This also includes review of medical charts to ensure compliance with state and local requirements, as well as HIPAA.
- Participate in the Mental Health Services Act Annual Update process as required by the state, compiling data, creating information graphics, and completing various written analyses, as well as proofreading and editing these written reports.
- Develop and implement tools for use in monitoring contracts and for use by providers to streamline reporting processes. This includes Excel spreadsheets, PowerPoint presentations, infographics, flyers, etc.
- Organize and participate in various community planning processes including stakeholder engagement meetings, countywide conferences, and delivering presentations regarding upcoming policy and procedure changes.
- Writing requests for action and requests for proposal for new or renewing contracts; this includes writing the scope of work and the contract addendum.
- Participate in procurement process including evaluation of applications and negotiations with awardees.
- Develop and implement new contracts and amendments to existing contracts.
- Gather statistical data and prepare reports about program outcomes.
- Identify opportunities to improve or enhance program initiatives and operations including incorporating feedback from employees, managers, and consumers.
- Partner with program management on recommendations, process improvements, and corrective action plans.
- Collaborate with community leaders and public agencies to promote programs within the community.
- Develop and implement new program features to address needs.
- Conduct research and planning necessary to assist with program evaluation, assessment, and annual reports.
Program Specialist I
San Bernardino County Dept. of Public Health
San Bernardino, CA
02.2017 - 05.2018
- Assigned to the Accreditation Team as part of the efforts to obtain accreditation under the Public Health Accreditation Board (PHAB).
- Undertake special projects specifically assigned to the Accreditation Team, including analyzing and interpreting requirements specific to accreditation.
- Leading and participating in staff meetings to provide updates to department leadership on status of accreditation efforts.
- Review local policies and procedures to ensure compliance.
- Perform analytical studies of organizational systems, procedures, policies, and practices, including assessments of the department’s accreditation readiness.
- Propose new or modified policies, organization, and/or procedures as it relates to accreditation efforts.
- Utilize website created specifically for accreditation efforts to report and track status and updates.
- Utilize SharePoint for document management.
- Coordinate the implementation of adopted recommendations.
- Develop knowledge/asset tools to facilitate adopted recommendations for agency/departmental policy and procedure handbooks, automated tools, forms, and user guides.
- Organize and lead work groups for the purpose of gathering information and ideas on draft policies and procedures to ensure accuracy and efficiency.
- Extensive experience in gathering information, writing, proofreading, and editing policies and procedures, including interviewing colleagues and executive management, as well as other subject matter experts.
Employment Services Specialist
San Bernardino County
Victorville
11.2012 - 02.2017
- Interview and counsel participants regarding employment barriers
- Refer customers to appropriate activities including additional counseling services as needed
- Arrange supportive services such as childcare, transportation, and ancillary
- Participate as a member of the Corrective Action Committee
- Primary worker for Work Participation Rate (WPR) specialized caseload
- Prepare necessary correspondence and reports
- Provide supervisor coverage as necessary
- Mentor/train new employees and facilitate on-the-job trainings.
Eligibility Worker II
San Bernardino County
Victorville, CA
03.2011 - 10.2012
- Interview customers for ongoing eligibility by eliciting pertinent information regarding income, household composition, employment, resources, and financial obligations
- Determine eligibility in accordance with state and county procedures
- Compute amount of benefits and/or liabilities
- Primarily working with CalWORKs and CalFresh programs
- Primary add person worker for adding persons to CalWORKs cases.
Education
Bachelor of Science - Social Sciences
California Polytechnic State University, San Luis Obispo
06.2009
Skills
- Performance Assessments
- Collaboration and Teamwork
- Program Evaluation and Improvements
- Verbal and Written Communication
- Relationship Building
- Problem Detection and Resolution
- Technical Documentation Interpretation
- Attention to Detail
- Critical Thinking
- Clear Communication
Timeline
Management Analyst
City of Encinitas
10.2023 - Current
Case Manager
New Mexico National Guard Youth Challenge Academy
10.2022 - 10.2023
Program Specialist I
San Bernardino County Dept. of Behavioral Health
05.2018 - 05.2022
Program Specialist I
San Bernardino County Dept. of Public Health
02.2017 - 05.2018
Employment Services Specialist
San Bernardino County
11.2012 - 02.2017
Eligibility Worker II
San Bernardino County
03.2011 - 10.2012
Bachelor of Science - Social Sciences
California Polytechnic State University, San Luis Obispo
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