Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Holder

Alvin,USA

Summary

Knowledgeable with solid background in optimizing operational processes and improving efficiency. Proven track record in analyzing data to support business decisions and implementing effective solutions. Demonstrated expertise in process improvement and data analysis.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operation Analyst

SDI Inc
11.2023 - Current
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Assessed operational performance to identify areas for improvement.
  • Determined and developed algorithms to improve and optimize operational processes.
  • Identified and analyzed project risks and developed mitigation strategies.
  • SAP

Laborer

Turner Industries
01.2019 - Current
  • JSA
  • Performed general housekeeping and cleaning tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.

Receptionist

HSE Medical Associates
10.2014 - 11.2015


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Receptionist

Texas Gulf Coast Medical Group
04.2007 - 05.2013



  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Collected payments, processed transactions and updated relevant records.
  • Answered phone promptly and directed incoming calls to correct offices.


Education

Certificate - Process Technology

Alvin Community College
05.2023

Certificate - Medical Assistance/Billing and Coding

Texas School of Business
Houston, TX
01.2004

High School Diploma - undefined

Dobie High School
Houston, TX
01.2001

Skills

  • Reporting skills
  • Operational efficiency
  • Workflow optimization
  • Data analysis
  • Process updates
  • Microsoft Excel
  • Organizational skills
  • Decision-making
  • Inventory control
  • Supply chain management
  • Analytical skills

Certification

  • Process Technology
  • December 2022 to Present

Timeline

Operation Analyst

SDI Inc
11.2023 - Current

Laborer

Turner Industries
01.2019 - Current

Receptionist

HSE Medical Associates
10.2014 - 11.2015

Receptionist

Texas Gulf Coast Medical Group
04.2007 - 05.2013

Certificate - Medical Assistance/Billing and Coding

Texas School of Business

High School Diploma - undefined

Dobie High School

Certificate - Process Technology

Alvin Community College

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Melissa Holder