Melissa Holland-Creel

• Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
• Facilitated the onboarding process for new employees through orientation sessions and training material distribution.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.

rketing materials.

• Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
• Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.