Mason Wright
Yukon,OK
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Equipment Rental/Dispatcher/Health and Safety Officer
Sunbelt Rentals
02.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Launched effective health and safety program to eliminate accidents and injuries.
- Maintained accurate records of safety meetings, trainings, and incident reports for easy reference during audits or investigations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Directed dispatching, routing, and tracking of 5-10 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Retail Parts Professional
Advance Auto Parts
09.2017 - 03.2023
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Contributed ideas during team brainstorming sessions aimed at enhancing the overall shopping experience for our clientele.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
HVAC Engineering Technician
Johnson Controls
05.2018 - 07.2019
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Drafted and captured technical schematics for use in project planning and execution.
- Prepared remedial action plans for problematic processes and assets.
- Prepared cost estimates, schedules and project specifications for proposals.
- Coordinated sampling and analysis tasks for ongoing production efforts to verify quality of finished products.
- Reviewed and checked technical drawings by architectural technicians, CAD technicians and drafters.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
Education
Bachelor of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL01-2025
Certificate - Heating, Ventilation, Air Condition And Refrigerat
Kiamichi Technology Center - McAlester Campus
McAlester, OK05-2019
High School Diploma -
McAlester High School
McAlester, OK05-2018
Skills
- Data Entry
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Safety and compliance inspections
- Training and mentoring
- Recordkeeping skills
- Accident Prevention
- Sales enablement tools
- Commercial sales practice
- Digital Sales Training
Certification
- EPA 608 Universal Certification
- NFPA 70E
- Occupational Health and Safety Professional (OSHA 132)
- Train the Trainer
- HVAC Journeyman
- MEWP Trainer
- Forklift Trainer
Timeline
Equipment Rental/Dispatcher/Health and Safety Officer
Sunbelt Rentals
02.2022 - Current
HVAC Engineering Technician
Johnson Controls
05.2018 - 07.2019
Retail Parts Professional
Advance Auto Parts
09.2017 - 03.2023
- EPA 608 Universal Certification
- NFPA 70E
- Occupational Health and Safety Professional (OSHA 132)
- Train the Trainer
- HVAC Journeyman
- MEWP Trainer
- Forklift Trainer
Bachelor of Science - Occupational Health And Safety
Columbia Southern University
Certificate - Heating, Ventilation, Air Condition And Refrigerat
Kiamichi Technology Center - McAlester Campus
High School Diploma -
McAlester High School
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