Melissa Hollister
West Des Moines,IA
Summary
Highly organized and enjoy helping others. Over 10 years of experience in the administrative field working in multiple different environments. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Supervisor
Mo'Tail & Spaw
2022.07 - 2024.08
- Help Manage employees and cultivate a team environment
- Assist with clients in person and over the phone
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Book appointments, enter immunizations, and create accounts on our software.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Executive Assistant/Office Manager
BH Management Services
2016.11 - 2022.08
- Assist CEO and President with projects and day to day tasks
- Manage expense reports for executives
- Assist in scheduling for CEO
- Run personal errands for CEO
- Book travel for executives
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Set up Zoom meetings
- Prepare meeting rooms and ensure technology is working
- Assist in meetings and keeping notes
- Obtaining and sending signatures for executives
- Maintain client list for executives
- Keep budget for the office
- Plan and put on employee events
- Assist in answering 40+ phone calls a day
- Keep office organized and clean
- Work in a team environment to keep the office running smoothly.
- Handled confidential and sensitive information with discretion and tact.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Downtown Doggy Daycare
2013.04 - 2016.10
- Work professionally with clients while making reservations and answering any questions or concerns, either in person, email or on the phone
- Responsible for client confidentiality and personal information
- Help in resolving any customer issues that may arise
- In charge of day to day tasks
- In charge of scheduling new client appointments and working with boarding software on PC
- In charge of daily accounting reconciliation through Excel
- Organize files, customer data sheets, computer spreadsheets and financial reports
- Helps ensure rules and regulations are being followed
- Work in a team environment to ensure an efficient, safe, and healthy workplace
- Care for the physical wellbeing of the dogs on site.
Receptionist
Central Iowa OB/GYN Specialists
2012.05 - 2013.03
- Provided excellent and timely service to patients in the office or when taking phone calls for appointments and making appointment reminder calls
- Entering appointments and patient information into the system
- Responsible for scanning and organizing patient information and updating computer files
- HIPPA compliance certified.
Education
Bachelor of Arts in Business Administration -
Grand View University
Des Moines, IA04.2015
Skills
- Strong customer service skills
- Excellent organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Solid communication skills
- Excellent interpersonal skills
- Strong problem-solving skills
- Able to multi-task well
- Works well under pressure
- Customer service
- Front desk
Timeline
Supervisor
Mo'Tail & Spaw
2022.07 - 2024.08
Executive Assistant/Office Manager
BH Management Services
2016.11 - 2022.08
Manager
Downtown Doggy Daycare
2013.04 - 2016.10
Receptionist
Central Iowa OB/GYN Specialists
2012.05 - 2013.03
Bachelor of Arts in Business Administration -
Grand View University
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