Melissa Holmes
Van
Summary
Dynamic healthcare leader with extensive experience at Enhabit Hospice, excelling in staff recruitment and patient care coordination. Proven track record in enhancing operational efficiency and ensuring regulatory compliance. Skilled in performance evaluation and conflict resolution, fostering a collaborative environment while driving quality assurance initiatives. Strong problem-solving abilities and exceptional communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Director
Enhabit Hospice Quinlan Branch
Quinlan
10.2023 - 03.2025
- Recruited, hired and trained new medical and facility staff.
- Mentored and coached nursing staff on clinical practice issues.
- Collaborated with other departments on projects aimed at improving operational efficiency.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist field nurses with patient care decisions.
- Communicated with patients with compassion while keeping medical information private.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Reviewed patient records to ensure accuracy of documentation according to established guidelines.
- Explained policies, procedures and services to patients.
- Assisted in recruiting, interviewing, an
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored compliance with regulatory requirements related to nursing practice.
- Addressed patient complaints regarding quality of care in a timely manner.
- Organized workflow to ensure efficient patient care delivery.
- Conducted performance evaluations for nursing personnel and addressed any issues or concerns promptly.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Clinical Nurse Team Lead
Enhabit Hospice
Mineola
02.2023 - 10.2023
- Provided emotional support to patients and their families during difficult times.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Performed quality assurance reviews of medical records and documentation.
- Provided patients and loved ones with information about conditions, treatments, possible outcomes and at-home care.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Served as a liaison between the clinical team and administrative leadership.
- Addressed patient concerns or complaints in a timely manner.
- Provided guidance and mentorship to new staff members.
- Evaluated performance of staff nurses, contributing to professional development.
- Provided strong leadership and guidance to nurses.
- Mentored and coached nursing staff, listening to concerns and providing counsel.
- Reviewed charts for accuracy to reduce errors and verify completion of updates.
- Managed daily operations of the clinical team including workflow, scheduling, budgeting, and performance metrics.
- Participated in interdisciplinary case conferences to discuss patient cases.
- Delegated clinical and managerial responsibilities to staff.
- Reviewed all incoming orders from physicians for accuracy before entering into system.
- Coordinated patient care plans with multidisciplinary teams.
Director of Nursing
Azalea Trail Nursing And Rehabilitation Center
Grand Saline
07.2015 - 02.2023
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Monitored development, implementation and updates of individualized care plans.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Communicated with patients with compassion while keeping medical information private.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science - Nursing
Trinity Valley Community College
Athens, TX05-2007
High School Diploma -
Van High School
Van, TX05-1992
Skills
- Staff recruitment
- Patient care coordination
- Regulatory compliance
- Performance evaluation
- Clinical documentation
- Operational efficiency
- Team leadership
- Quality assurance
- Conflict resolution
- Workflow organization
- Data management
- Employee training
- Patient communication
- Organizational skills
- Remote video conferencing
- Problem-solving abilities
- Active listening
Certification
- Current Texas Compact RN License
- Current BLS from AHA
Timeline
Branch Director
Enhabit Hospice Quinlan Branch
10.2023 - 03.2025
Clinical Nurse Team Lead
Enhabit Hospice
02.2023 - 10.2023
Director of Nursing
Azalea Trail Nursing And Rehabilitation Center
07.2015 - 02.2023
Associate of Applied Science - Nursing
Trinity Valley Community College
High School Diploma -
Van High School
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