Melissa Holt

Bartender Shift Manager

Red Lobster

01.2019 - 01.2022

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Set up bar for operation, obtained cash bank, and stocked service bar.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.