MELISSA HONEYCUTT
Oklahoma City,US
Summary
Professional with strong background in managing residential communities. Known for fostering team collaboration and delivering results. Skilled in conflict resolution, financial management, and property maintenance. Adaptable and reliable, consistently meeting changing needs with high standard of performance.
HOA management professional with extensive experience in community oversight and property administration. Proven ability to enhance community satisfaction through effective management and strategic planning. Known for collaborative teamwork and adaptability in meeting evolving community needs, with strong skills in communication and problem-solving.
Overview
11
11
years of professional experience
Work History
HOA Manager
Summit Condominiums
01.2020 - Current
- Safeguarded the financial stability of the association by diligently collecting dues from homeowners and pursuing delinquent accounts when necessary.
- Cultivated positive relationships with local government officials to facilitate collaboration on community improvement projects.
- Supervised the development of comprehensive reserve studies to guide long-term financial planning for capital improvements within the community.
- Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
- Optimized budget allocation by closely monitoring expenses and identifying areas for cost reduction.
- Negotiated favorable contracts with vendors for services such as landscaping, security, and maintenance, securing quality work at competitive prices.
- Ensured compliance with local laws and regulations by staying up-to-date on changes affecting the HOA industry.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Facilitated smooth transitions during board elections, providing support for new members to understand their roles and responsibilities.
- Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
- Collaborated with legal counsel when necessary, seeking guidance on complex issues and ensuring compliance with governing documents.
- Boosted property values through diligent enforcement of community rules and regulations.
- Ensured timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.
- Increased resident participation in community events by regularly promoting activities on social media platforms and the HOA website.
- Enhanced communication between board members and residents by organizing regular meetings and distributing informative newsletters.
- Developed an effective emergency preparedness plan, ensuring that residents were informed about how to respond in case of natural disasters or other unforeseen events impacting the community.
- Successfully resolved disputes among homeowners by mediating conflicts and finding mutually beneficial solutions.
- Strengthened community bonds by organizing social events that fostered camaraderie and encouraged new friendships among neighbors.
- Streamlined administrative processes, implementing efficient systems for tracking work orders, invoices, and homeowner requests.
- Enforced compliance with community regulations and guidelines.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Manager/On-Site Property Manager
Rubin Properties
05.2017 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Collaborated with property owners to develop long-term strategies for property improvement and profitability.
- Improved energy efficiency of the property by identifying opportunities to upgrade appliances or implement eco-friendly practices.
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
- Skillfully negotiated lease agreements, securing favorable terms for both tenants and owners.
- Maintained accurate financial records, facilitating budget management and expense tracking.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Implemented streamlined processes for rent collection, resulting in reduced late payments.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Coordinated emergency response plans for the property, ensuring safety measures were in place for potential situations.
- Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Manager
Pickles: America's Grill
01.2014 - 04.2017
- Improved resource utilization and waste minimization by improving planning and internal controls
- Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand
- Created and managed schedules to ensure that required areas were covered and that customer service demands were met
- Check out employees and count drawers at the end of each shift, as well as manage money
- Assessed the strengths of employees and assigned tasks based on their experience and training
- Assign rules and responsibilities to employees for operational efficiency
- Approve contracts and maintain inventories to ensure the availability of merchandise and services
Education
High School -
Hollywood Hills High School
Hollywood, FL01.2010
Skills
- Team management
- Budget development
- Staff training/development
- Organization
- Employee scheduling
- Financial Management
- Regulatory compliance
- Product development
- MS Office
- Effective leader
- Problem resolution
- Coaching and mentoring
- Consulting
- Budgeting
- Verbal and written communication
- Job inspections
- Communications
- Business operations
- Sales and marketing
- Team building
- Community engagement
- Property maintenance
- Policy enforcement
- Conflict management
- Emergency preparedness
- Legal compliance
- Insurance management
- Meeting facilitation
- Amenity management
- Reserve studies
- Board relations
- Service contract negotiation
- Community operations
- Vendor relationship development
- Board of directors support
- Property management
- Community guidelines enforcement
- Contractor supervision
- Budget planning
- Community association support
- Vendor relationship management
- Proposal development
- Community safety
- Resident complaint resolution
Languages
English
Timeline
HOA Manager
Summit Condominiums
01.2020 - Current
Manager/On-Site Property Manager
Rubin Properties
05.2017 - 01.2024
Manager
Pickles: America's Grill
01.2014 - 04.2017
High School -
Hollywood Hills High School
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