Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA HOPE

Virginia Beach,VA

Summary

Dynamic Senior Control Management Officer with extensive experience at Wells Fargo, excelling in risk management and regulatory compliance. Proven track record in enhancing operational risk frameworks and implementing effective control testing strategies. Adept at data analysis and fostering cross-functional collaboration, driving significant improvements in risk mitigation and compliance adherence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Control Management Officer / Executive Director

Wells Fargo
01.2022 - Current
  • Conducted thorough Risk Control Self-Assessments (RCSA) to identify, assess, and manage risks within the firm, contributing to a robust risk management framework.
  • Implemented proactive measures based on RCSA findings to enhance risk mitigation strategies, ensuring compliance with industry regulations, and internal policies.
  • Collaborated with cross-functional teams during RCSA workshops, fostering a culture of risk awareness and accountability among team members.
  • Ensured the effective implementation of enterprise and operational risk programs by the lines of business, by driving an effective challenge process.
  • Developed and maintained comprehensive documentation related to RCSA processes, findings, and action plans, providing clear insights for stakeholders, and senior management.
  • Successfully addressed Matters Requiring Attention (MRA) issued by the Office of the Comptroller of the Currency (OCC) through strategic planning and collaboration with senior management.
  • Led initiatives to develop and implement comprehensive MRA action plans, providing detailed and transparent reports to senior management and stakeholders, to showcase the firm’s commitment to regulatory compliance.
  • Directed operational risk activities across lines of business in collaboration with business leaders, and other second and third line leaders, including compliance risk and internal audit.
  • Played a key role in continuously improving risk management practices, adapting to evolving regulatory requirements, and enhancing overall organizational resilience.
  • Provided consultation, expertise, and strategic direction in the control design to effectively mitigate risk.
  • Led and influenced the design and implementation of business control programs and complex initiatives.
  • Developing, documenting, and conducting ongoing monitoring of third-party service providers.
  • Collaborated and counseled with business process and control owners on identifying where controls reside, documenting controls, and managing control changes, as well as matters relating to the identification, formulation, and implementation of corporate policies and procedures to mitigate risks.
  • Built and maintained partnerships with Corporate Risk, Audit, Legal, and regulators.
  • Proactively counsel leadership on new and emerging risks, issue management, and remediation and provides reporting on risks/controls/issues to the respective business leader and Independent Risk Management
  • Led the strategy and resolution of highly complex current and emerging risks requiring in-depth evaluation across multiple areas of the enterprise, as well as a good understanding of financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, and business process management.
  • Engaged with all levels of roles across the business group, and serving as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks, and address regulatory requirements.

Senior Lead Operational Risk Officer -Strategic Enterprise Risk Management

Wells Fargo
01.2020 - 01.2022
  • Executed reporting processes and management routines for Key Risk Indicators and Risk Appetite metrics with a high level of accuracy and effectiveness in results by ensuring adequate data governance and data quality (Board Reporting, Risk Measurement Profile monthly metrics and key driver submissions)
  • Successful development and implementation of Human Capital Risk metrics for international regions, including effectively partnering with the EMEA/HR teams to establish boundary settings for key risk indicators.
  • Assisted in the successful transition/integration into the Data Analytics Intelligence and Reporting program by updating procedures for the annual refresh with the Quality Assurance team
  • Acts as subject matter expert (SME) on Office of Comptroller of Currency (OCC)) content work; managed & completed assigned Regulatory (OCC) & Internal Audit commitments (Issues/Corrective Actions/MRAs)
  • Provided policy data and reporting support to policy owners throughout the policy lifecycle, including development, maintenance, and retirement activities.
  • Effectively led efforts on behalf of the L2 Risk Type team for HCR in partnering with Independent Risk Management (IRM) and other Risk Type Teams to establish and develop a go-forward framework for risk-based monitoring coverage and timeliness, including participating in IRRMM UAT efforts in support of the new system of record designated to capture these key results for future monitoring.
  • Led implementation of complex initiatives with high risk, spanning multiple lines of business
  • Developed and delivered comprehensive policy-related metrics, reporting, communications, and presentations regarding policy governance.
  • Consulted and provided guidance on the development, implementation, and monitoring of significant matters regarding strategic approaches, the effectiveness of support functions, business performance improvement opportunities, and helping to manage the risks for the applicable business functions.
  • Lead engagements to capture new requirements for introduction of new risk measures, including assessing historical results and analyzing cyclical/seasonal and other external factors impacting metric results (including adjustments for existing Key Risk Indicators and Risk Appetite boundaries)
  • Engaged with, influenced, and led business partners at all levels in the organization, escalated risks when necessary, and actively participated in governance and management committees.
  • Responsible for the adherence of the Tier 1 Human Capital Risk Report to the data management policy requirements.
  • Ensured that the group’s strategic plans incorporate risk and associated activities consistent with the enterprise risk framework and risk appetite statements
  • Proactively anticipated and fulfilled in an expedited manner ad-hoc research and analysis requests received from senior management, the Board, and other key stakeholders
  • Collaborated effectively with HR, Compliance, Operational Risk, Legal, and other partners, including engaging in Risk and Control Self-Assessment (RCSA) workshops and providing credible challenges to control development work.

Enterprise Testing Manager – Enterprise Testing Wholesale Testing & Validation

Wells Fargo
01.2019 - 01.2020
  • Effectively led and managed a geographically dispersed enterprise testing team, demonstrating strong virtual leadership skills to ensure seamless collaboration and efficient communication across remote locations for commercial lending, third-party relationships, and treasury management.
  • Developed and executed strategic plans for the testing team, aligning objectives with overall organizational goals. Leveraged virtual platforms to facilitate strategic discussions, goal-setting, and progress tracking.
  • Fostered a culture of teamwork and innovation by utilizing virtual tools and technologies. Conducted regular virtual team meetings, workshops, and training sessions to enhance collaboration, share best practices, and build a cohesive testing community.
  • Facilitated risk and controls identification and assessment activities, which included gathering and analyzing data to provide ongoing monitoring and assessment of the operating/control environment.
  • Coordinated across different functional teams within the 1st and 2nd lines of defense to ensure data integrity, accuracy, and timeliness.
  • Led multiple initiatives to assist Banking and Lending alignment with the Risk Management Framework, such as creating and facilitating training for team members on Self-Assurance Activities, Risk Control Self-Assessment (RCSA), Process Walkthroughs, and issue management lifecycle.
  • Provided experience reviewing testing strategies and methodologies, evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products, and internal controls, and identifying issues resulting from internal and/or external compliance examinations.

Operational Risk Manager – Horizontal & Specialty Testing

Wells Fargo
01.2016 - 01.2019
  • Virtual leadership to include managing a team of Operation Risk Consultants to ensure development of appropriate scope of reviews, identification of relevant risks and controls, the design and execution of proper control testing and accurately analyzing and reporting results, with a focus on the consumer customer experience, with specific focus on consumer regulations with high inherent and residual risk
  • Provided research and content for Office of the Comptroller of Currency (OCC) consent order remediation work
  • Created and implemented first monthly Service Member Civil Relief Act (SCRA) compliance testing program within Compliance and Operational Risk to evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls, and assess the risk for each of the lines of businesses/products within the Center of Excellence and Collections space, to ensure compliance with corporate, federal, state, agency, legal and regulatory requirements. Includes development and execution of reporting and issue management
  • Coordinated across different functional teams within 2nd line of defense risk management, 1st line of defense business lines and chief controls office to ensure data integrity, accuracy, and timeliness
  • Identified operational risk issues, made determinations on risk ratings and evaluated ratings against established policy standards
  • Provided oversight, guidance, root cause analysis, and credible challenge for assigned risk management activities, such as data mining, analytics and reporting activities and maintained an understanding of Major Compliance Requirements considering changes in the internal and external regulatory environment
  • Developed presentations to include detailed content regarding control effectiveness ratings in respect to control design and performance and overall transactional testing results
  • Articulated issues, risks, and proposed solutions to various levels, as well as negotiated solutions with partners, including those that needed escalation
  • Focused on cross-business control testing with specific focus on high risk, front-line self-assurance activities, and other compliance and operational risks that lent themselves to being tested centrally
  • Participated on cross-team Non-Financial Risk department special projects and ad hoc analysis/reporting to senior management on operational risks

Risk Control Compliance Manager- Auto

Wells Fargo
01.2011 - 01.2016
  • Tracked and evaluated the effectiveness of credit and risk strategies in respect to collection results, and collaboratively addressed results with supporting partners.
  • Monitored and interpreted auto industry regulations and laws to ensure that the firm’s activities complied with legal requirements.
  • Contributed to the development and updating of compliance policies and procedures, ensuring they aligned with regulatory changes and best practices.
  • Developed and maintained proper controls, robust documentation, and change management.
  • 10+ years of vendor management experience, specifically in the area of risk-related data, products, services, and platforms like credit bureaus, repossession agents, and Lex/Nex, which included vendor oversight and periodic reviews of third-party performance.
  • Supported and/or led risk and control assessment activities in a highly matrixed environment to ensure policy and compliance adherence, and comprehension, as well as to ensure effective controls were in place.
  • outlining the status of compliance

Education

Bachelor of Science - Business Administration and Marketing

Johnson & Wales University

Master of Business Administration -

University of Phoenix

Skills

  • Risk management
  • Regulatory compliance
  • Operational risk
  • Data analysis
  • Control testing
  • Risk assessment

Certification

  • Data Analytics Certification, New York University
  • LEAN Six Sigma Certified, Six Sigma Global Institute
  • Project Management Certificate, Project Management Institute

Timeline

Senior Control Management Officer / Executive Director

Wells Fargo
01.2022 - Current

Senior Lead Operational Risk Officer -Strategic Enterprise Risk Management

Wells Fargo
01.2020 - 01.2022

Enterprise Testing Manager – Enterprise Testing Wholesale Testing & Validation

Wells Fargo
01.2019 - 01.2020

Operational Risk Manager – Horizontal & Specialty Testing

Wells Fargo
01.2016 - 01.2019

Risk Control Compliance Manager- Auto

Wells Fargo
01.2011 - 01.2016

Bachelor of Science - Business Administration and Marketing

Johnson & Wales University

Master of Business Administration -

University of Phoenix

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MELISSA HOPE