Melissa Hopper
St Joseph,MO
Summary
Expert skills in recognizing non verbal actions and expressions of distress.
Excellent in picking up on what people are saying and listen and validate their feelings.
I have worked with Veteran's for the last 11 years and have not only been instrumental in getting them the proper care and connections at the CBOC but also in the community while attending events to promote Mental Health and crisis intervention.
I am passionate about preventing suicide among out veteran's and getting them the help they need to get through their crisis and teach coping mechanism in order to receive some anxiety and fears until they can get help.
Overview
11
11
years of professional experience
Work History
LPN Flow Manager
Kansas City Veterans Administration
05.2013 - Current
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Supported the delivery of evidence-based interventions by staying current on best practices in the field of nursing.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Comforted and counseled patients and families throughout care process.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Contributed to continuous quality improvement efforts by identifying areas for potential growth within the nursing practice.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
Education
Diploma Lpn/IV - Practical Nursing
Northwest Technical School
Maryville, MO06.1999
Skills
- Psychiatric Nursing
- Behavioral Health
- Compassionate Care
- Client Confidentiality
- Training delivery
- Research abilities
- Risk evaluation
- Suicide Prevention
- Crisis Assessment
- Telehealth Competence
Accomplishments
When checking in veteran's for their Primary Care appointment I ask about depression/anxiety, PTSD and thoughts of suicide and do an assessment and the entire time I am talking to them , not just looking at my computer . I read their body language and relate to the Veteran one on one. Even if the questionnaire on the computer does not flag a need for the Mental Health provider to be alerted I also take into consideration their body language and non verbal response. I have an excellent relationship with the psychologist and will alert him to what is happening and we get the veteran to see him VVC before they ever leave the Primary Care appointment. I also will do follow up with the veteran not because of requirement but because I want them to know they are not a last name and last 4 to us.
Timeline
LPN Flow Manager
Kansas City Veterans Administration
05.2013 - Current
Diploma Lpn/IV - Practical Nursing
Northwest Technical School
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